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Yesterday, 03:58 PM

chirurgieesth posted a visitor message on chirurgieesth's profile

la chirurgie en Tunisie

Yesterday, 06:30 AM

SYSOPS replied to a thread Shiprush passing tracking to Bigcommerce in Questions, Problems and Troubleshooting

I think the issue is in BigCommerce itself, not ShipRush. Our postback method is the same for any order you ship. We are not generating the link in...

1 replies | 27 view(s)

Yesterday, 05:46 AM

tommyd started a thread Shiprush passing tracking to Bigcommerce in Questions, Problems and Troubleshooting

Does anyone have a clue about how to correctly pass tracking numbers to Bigcommerce when you offer free shipping? We offer free shipping to orders...

1 replies | 27 view(s)

09-18-2017, 09:49 AM

SYSOPS replied to a thread incomplete info in "save zpk" for Shiprush USPS for APO/FPO shipments in My.ShipRush

Case 60420 should now be resolved and the ZPK should contain the INTL information for APO\FPO shipments. Thank you, SYSOPS

3 replies | 180 view(s)

09-14-2017, 02:58 PM

SYSOPS replied to a thread Customize From Email Address on Item Shipped Notification in My.ShipRush

This is now fixed and we allow you the option to set your own From email address in the settings. Thank you, SYSOPS

2 replies | 132 view(s)

09-14-2017, 02:25 PM

SYSOPS replied to a thread xml request with carrier=17 shows up as default carrier in My.ShipRush

I do see, but only on your account. I do the same test on my system, and it goes to a postal carrier. I've opened Case 61023 for further review. ...

3 replies | 86 view(s)

09-14-2017, 01:53 PM

SYSOPS replied to a thread SurePost Address Length in Questions, Problems and Troubleshooting

It has been investigated and is fixed in v12 of ShipRush. As you are using Stone Edge, you'll want to make sure their application supports the latest...

6 replies | 461 view(s)

09-14-2017, 12:54 PM

jpdusty replied to a thread xml request with carrier=17 shows up as default carrier in My.ShipRush

After I posted my message, I changed the default for the "jp@dustygroove.com" account to ShipRush USPS. Then it worked. I mistakenly left ShipRush...

3 replies | 86 view(s)

09-14-2017, 12:28 PM

SYSOPS replied to a thread xml request with carrier=17 shows up as default carrier in My.ShipRush

I'm not seeing the issue in testing here. I have FedEx set as the default carrier and used your example above. When I check the order in my...

3 replies | 86 view(s)

09-14-2017, 09:29 AM

jpdusty started a thread xml request with carrier=17 shows up as default carrier in My.ShipRush

XML request with carrier=17 shows up as default carrier To reproduce: -- Submit an xml request for a shipment containing: <Carrier>17</Carrier>...

3 replies | 86 view(s)

09-11-2017, 06:28 AM

SYSOPS replied to a thread Fields available for SQL contact manager in Questions, Problems and Troubleshooting

For the SQL connection, those listed in the helpfile are the current available fields. If you need more control over the data, you could look at our...

1 replies | 183 view(s)

09-08-2017, 03:07 PM

quadline started a thread Fields available for SQL contact manager in Questions, Problems and Troubleshooting

I'm working with a client who is implementing the SQL contact manager. We want to update their ERP system with several fields that are not listed in...

1 replies | 183 view(s)

09-08-2017, 10:11 AM

SYSOPS replied to a thread ShipRush/Amazon/Shopify in My.ShipRush

Shopify is sending us a simple entry that says Paid. Our default is to set as Paid by Credit Card. If Shopify can send us Paid by Amazon, I'm sure I...

5 replies | 434 view(s)

09-08-2017, 09:18 AM

greekboy replied to a thread ShipRush/Amazon/Shopify in My.ShipRush

What is allowing the "Paid by Credit Card" to appear in Shiprush? Is it coming from Shopify or is Shiprush interpreting the payment method. For...

5 replies | 434 view(s)

09-06-2017, 11:40 AM

No-Mar Chris replied to a thread First Class changes on 9/3/17, what does that mean? in Questions, Problems and Troubleshooting

Ok, thanks. Just making sure we weren't going to lose pricing on that weight range, as it keeps customers happy on smaller orders.

2 replies | 250 view(s)

09-06-2017, 11:35 AM

SYSOPS replied to a thread First Class changes on 9/3/17, what does that mean? in Questions, Problems and Troubleshooting

ShipRush allows you to ship upto 16oz for First Class. That will not have an impact on ShipRush. HTH, SYSOPS

2 replies | 250 view(s)

09-06-2017, 10:31 AM

No-Mar Chris started a thread First Class changes on 9/3/17, what does that mean? in Questions, Problems and Troubleshooting

We are having problems with our Volusion stores not calculating live USPS First Class Package rates correctly over 13oz. This started over the...

2 replies | 250 view(s)

09-06-2017, 06:58 AM

SYSOPS replied to a thread ShipRush/Amazon/Shopify in My.ShipRush

I reviewed the orders in your Shopify webstore that are associated with Amazon (can tell by the email address for the buyer). The data we get from...

5 replies | 434 view(s)

09-06-2017, 06:44 AM

SYSOPS replied to a thread ShipRush/Amazon/Shopify in My.ShipRush

Also, you could you provide an example order from the last 2 days that was an Amazon order imported into Shopify so we can review the data that we...

5 replies | 434 view(s)