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View Full Version : Estimated charges / actual billed charges



fryeguy211
10-25-2011, 09:06 AM
When I create a shipment and print the label, I get an estimated charge. When FedEx bills me, my actual charge is different. How I'm I supposed to know what actual charge goes with what shipment when I only have an estimated charge to go off of.

If I have 5 different shipments, It's impossible to determine / calculate with a discount what acatual charge goes with what shipment when FedEx bills you all on the same day.

SYSOPS
10-25-2011, 09:31 AM
You can ask FedEx for a detailed report of the billing, so you can see who it was sent to etc. We have no way of getting what was actually charged back to ShipRush from FedEx.

SYSOPS

SYSOPR
10-25-2011, 03:25 PM
Perhaps the dimensions or weights entered into ShipRush are lower than actual? This can cause dim weights to get applied on the bill, that can be higher than what ShipRush calculates (since it is using the info you provide).

Also, perhaps some shipments are Residential, but in ShipRush the Residential box is not checked. (Address validation can check it automatically for you.)