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GPSUPREME
07-06-2005, 01:25 PM
Right now I am having trouble getting SRv4 to pull customer information from peachtree. The peachtree directory is on a mapped drive and was working fine but stopped working in the middle of shipments. I also notice that the PCW-DDE window is now missing as well. I have tried turning off the computer and rebooting but I am still having the same problems.

Currently running:

Windows XP
Peachtree Complete Accounting 2005
ShipRush Ver. 4
Fed Ex

Any help would be greatly appreciated.

SYSOPR
07-06-2005, 03:42 PM
Can you tell us a bit more?

Is there an error ?

What happens when you double click on ShipRush ?

What Peachtree document are you using?

GPSUPREME
07-07-2005, 07:47 AM
The error that I am getting is: "Unable to read customer/vendor information from peachtree. Empty response for ID "V6664"" It happens no matter what form that I try to ship from.

SYSOPR
07-07-2005, 11:41 AM
Thank you for the error message.

There are two kb articles on this:

http://zfirm.com/knowledge_bases/shiprush/46.txt

http://zfirm.com/knowledge_bases/shiprush/43.txt

(If this does not get you there, please call in and open a phone support incident. There is a fee, but we have a very high success rate in resolving issues like this.)