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View Full Version : Trouble recreating FedEx labels.



zendude
02-08-2012, 08:23 PM
Occasionally we need to recreate a label we just created. For example, there is a typo, or a customer has requested a last minute address change.
We make the necessary changes and print the label. The label comes out fine.
However, the ship alert email that is created does not change and remains the same as the first label printed in every detail, including the tracking number.
Also, under the webstore tree, under "Shipped", it shows only one shipment for a recreated label, and its the original shipment with the original tracking number.

We actually have no idea what the tracking number is on the final label as there seems to be no record of it.

SYSOPS
02-09-2012, 07:02 AM
Can you tell us how you're recreating the label?

And the ship alert email, is this an email from your shopping cart?

SYSOPS

zendude
02-09-2012, 07:22 AM
I go to the shipped area, and right click and select "Unmark as shipped". I then go to the "Paid" area and click on the shipment. I then change the address field as necessary and then click "SHIP"

The ship alert is sent by Ship Rush

SYSOPS
02-09-2012, 07:55 AM
Any additional shipments should be available under the Shipments Tab. Open the order in question and check under the Shipments Tab.

SYSOPS

zendude
02-09-2012, 08:22 AM
Ok, I see them. When I right click one of them and click "Email", the email that is generated is different than the ship alert email. This email only has the tracking number and has no address info or any message.


Update: I found it I add the columns for address, then it does show up in the email. But there is still no message

SYSOPS
02-09-2012, 08:23 AM
The email from the Order Manager is completely different than the email for a shipment.

If you have ShipRush configured to send Shipment Notification Email (settings | shipping settings | notifications), a new email will be sent out, either by ShipRush (if configured) or by the carrier for the new shipment.

SYSOPS

zendude
02-09-2012, 08:32 AM
Yes, Ship Rush sends an email each time, but its the original email, with the original address info and the original tracking.

SYSOPS
02-09-2012, 08:46 AM
Which email do you have configured? Under Order Manager Settings | Email or under Shipping Settings | Carrier Account | Notifications?

It really sounds like the Order Mangaer email is configured, which is not the one you want to use for this particular scenario.

SYSOPS

zendude
02-09-2012, 08:58 AM
Under notifications, it has the "Shipping Carrier send email notifications". However, when I create a label, Shiprush sends an email shipment alert through my email client. It is this email alert that I have been referring to.

This is configured under "Order Manager Settings", under General --> Email
the radio button is checked "ShipRush uses your MAPI email client to send mail"
and the check box "Auto email confirmation after shipment" is checked.

SYSOPS
02-09-2012, 09:02 AM
OK. The Order Manager email will use the original tracking # assigned to the order. I would suggest switching to the Shipment Notification to ShipRush sends and turn off the Order Manager email, as your'e creating multiple emails to the customer.

SYSOPS

zendude
02-09-2012, 09:07 AM
How do we fix this? I want it to send the email with the corrected address and new tracking number
Can I delete it, and then pull it back in from Zen Cart and start over?

SYSOPS
02-09-2012, 09:30 AM
At the moment, you can't. The Shipment Notification Email is the only work-around to this (as that will use the info from the specific shipment, not what is in the Order Manager Order).

I have asked development to review the updating of the shipping information in the order in Order Manager better, Case 30608.

Thank you,
SYSOPS