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cwgift
07-19-2005, 08:49 AM
When I close out the end of day the physical paper work prints but the transmission to UPS fails. Can you help me out on why this is happening

SYSOPS
07-19-2005, 08:54 AM
Locate shiprushserver.log (program files\z-firm llc\shiprush v3) and post back with the last 10 to 15 lines from that file.

That may indicate why it is failing to upload your data.

Thank you,
SYSOPS

cwgift
07-19-2005, 09:06 AM
7/18/2005 7:04:10 AM WARNING (Connect) Unable to connect to server/instance "STATION2\ShipRush3": [Microsoft][ODBC SQL Server Driver]Timeout expired
7/18/2005 7:04:16 AM Server ********** Server started: ShipRushServer.exe version 3.0.0.650 ******************
7/18/2005 7:13:17 AM Server ********** Server started: ShipRushServer.exe version 3.0.0.650 ******************
7/18/2005 10:41:11 AM ERROR Connection failure
SQL: SELECT AccountSer_1.BOLD_ID, AccountSer_1.BOLD_TYPE
FROM AccountServerRequest AccountSer_1, AbstractServerRequest AbstractSe_1
WHERE AccountSer_1.BOLD_ID = AbstractSe_1.BOLD_ID
AND ((AbstractSe_1.Status = 0) or (AbstractSe_1.Status = 1))

7/18/2005 10:41:11 AM ERROR (Disconnect) Connection failure
SQL: SELECT ConnectedClient.BOLD_ID, ConnectedClient.BOLD_TYPE
FROM ConnectedClient

7/18/2005 10:42:57 AM WARNING (Connect) Unable to connect to server/instance "STATION2\ShipRush3": [Microsoft][ODBC SQL Server Driver]Timeout expired
7/18/2005 10:43:02 AM Server ********** Server started: ShipRushServer.exe version 3.0.0.650 ******************
7/18/2005 4:22:12 PM EOD Start processing EOD request
7/18/2005 4:22:12 PM EOD Processing EOD, 1 activities found
7/18/2005 4:22:15 PM PC_CONFIG Checking if UPS Configuration Params need to be updated...
7/18/2005 4:22:16 PM PC_CONFIG Phone List version change detected, Old: "20050601", New: "20050701"
7/18/2005 4:22:16 PM PC_CONFIG PC_Config message prepared
7/18/2005 4:22:29 PM EOD Saving PLD, 117 shipments
7/18/2005 4:22:29 PM PC_CONFIG Checking if UPS Configuration Params need to be updated...
7/18/2005 4:22:30 PM PC_CONFIG PC_Config NOT prepared - No changes detected
7/18/2005 4:22:30 PM PC_CONFIG Checking if UPS Configuration Params need to be updated...
7/18/2005 4:22:30 PM PC_CONFIG PC_Config NOT prepared - No changes detected
7/18/2005 4:22:36 PM EOD PLD saved to file : "c:\program files\z-firm llc\shiprush v3\PLD\20050718162212418.PLD"
7/18/2005 4:22:36 PM EOD PLD File saved, activity closed
7/18/2005 4:22:37 PM PC_CONFIG Checking if UPS Configuration Params need to be updated...
7/18/2005 4:22:37 PM PC_CONFIG PC_Config NOT prepared - No changes detected
7/18/2005 4:22:37 PM PC_CONFIG Checking if UPS Configuration Params need to be updated...
7/18/2005 4:22:37 PM PC_CONFIG PC_Config NOT prepared - No changes detected
7/18/2005 4:22:37 PM EOD Uploading PLD File "c:\program files\z-firm llc\shiprush v3\PLD\20050706163656750.PLD"
7/18/2005 4:22:37 PM EOD Uploading PLD - File: "c:\program files\z-firm llc\shiprush v3\PLD\20050706163656750.PLD", MailBoxID: "SYSTEM_MOS05601905165459", Pickup Date: "20050706", sPLDSeqNum: "000000000000385"
7/18/2005 4:22:46 PM ERROR Upload PLD connection error: Transaction failed - a CMS error has occured. [50510]
7/18/2005 4:22:46 PM ERROR Error uploading PLD File "c:\program files\z-firm llc\shiprush v3\PLD\20050706163656750.PLD": Upload PLD connection error: Transaction failed - a CMS error has occured. [50510]
7/18/2005 4:22:46 PM Manifest Unable to upload PLD file "c:\program files\z-firm llc\shiprush v3\PLD\20050706163656750.PLD": Upload PLD connection error: Transaction failed - a CMS error has occured. [50510]
7/18/2005 4:22:47 PM EOD Manifest papers created
7/18/2005 4:22:47 PM MAIL Start checking/processing mail
7/18/2005 4:22:47 PM PC_CONFIG Checking if UPS Configuration Params need to be updated...
7/18/2005 4:22:47 PM PC_CONFIG PC_Config NOT prepared - No changes detected
7/18/2005 4:22:47 PM MAIL Receiving UPS Mail
7/18/2005 4:22:48 PM MAIL Checking mail - Listed 0 messages
7/18/2005 4:22:48 PM MAIL Checking mail - Listed 0 messages
7/18/2005 4:22:49 PM MAIL Checking mail - Listed 0 messages
7/18/2005 4:22:49 PM MAIL Sending UPS Mail
7/18/2005 4:22:49 PM MAIL 1 messages to send
7/18/2005 4:22:49 PM MAIL Sending mail : Type "PC_CONFIG", File: "c:\program files\z-firm llc\shiprush v3\20050718162249433.MAIL"
7/18/2005 4:22:50 PM MAIL Done sending mail
7/18/2005 4:32:23 PM CRITICAL Unable to start/stop server thread: Access violation at address 00A295A2 in module 'ShipRushServer.exe'. Read of address 00000000
7/18/2005 4:34:09 PM WARNING (Connect) Unable to connect to server/instance "STATION2\ShipRush3": [Microsoft][ODBC SQL Server Driver]Timeout expired
7/18/2005 4:34:14 PM Server ********** Server started: ShipRushServer.exe

SYSOPS
07-19-2005, 09:13 AM
Here is the error in question:
7/18/2005 4:22:46 PM ERROR Upload PLD connection error: Transaction failed - a CMS error has occured. [50510]

Please refer to the following kbase article:
http://www.zfirm.com/knowledge_bases/shiprush/sr3p-044.txt

Also make sure to have any firewall turned off (like Norton) before processing EOD.

SYSOPS

cwgift
08-10-2005, 06:28 AM
I have tried to force the new PLD file and this is not working for some of the files UPS needs these files today what can I do.

SYSOPS
08-10-2005, 06:53 AM
Are you able to upload or do you still receive that error?

If you need to get the data to UPS, you can use an AUF Disk.
Go into View Shipments
Click AUF Disk
Set your date range
Have a floppy disk inserted
Click OK

Now you can give that disk to your UPS driver, and they can get the data into UPS processing.

SYSOPS

cwgift
08-10-2005, 07:33 AM
I am still unable to upload the data, I have tried everything that you have told me to do up to this point and sometimes it works and sometimes not. I need this problem resolved today. We can not even use the Ship Rush program at this point because it is being very unreliable.

SYSOPS
08-10-2005, 07:45 AM
Could we please have an exact description of the issue at this point?

If it was able to upload some data, but not all, that may mean a corrupted PLD file, as stated in the kbase article.

Please locate a file called shiprushserver.log and email that to support at zfirmllc dot com.

Thank you,
SYSOPS

cwgift
08-10-2005, 07:48 AM
Where exactly is the log

SYSOPS
08-10-2005, 07:50 AM
c:\program files\z-firm llc\shiprush v3 on the ShipRush Server installation (pc).

SYSOPS

cwgift
08-10-2005, 07:55 AM
8/10/2005 7:58:49 AM PC_CONFIG PC_Config NOT prepared - No changes detected
8/10/2005 7:58:49 AM EOD Uploading PLD File "c:\program files\z-firm llc\shiprush v3\PLD\20050810072256875.PLD"
8/10/2005 7:58:49 AM EOD Uploading PLD - File: "c:\program files\z-firm llc\shiprush v3\PLD\20050810072256875.PLD", MailBoxID: "SYSTEM_MOS05601905165459", Pickup Date: "20050810", sPLDSeqNum: "000000000000395"
8/10/2005 7:58:50 AM ERROR Upload PLD connection error: Transaction failed - a CMS error has occured. [50510]
8/10/2005 7:58:50 AM ERROR Error uploading PLD File "c:\program files\z-firm llc\shiprush v3\PLD\20050810072256875.PLD": Upload PLD connection error: Transaction failed - a CMS error has occured. [50510]
8/10/2005 7:58:50 AM Manifest Unable to upload PLD file "c:\program files\z-firm llc\shiprush v3\PLD\20050810072256875.PLD": Upload PLD connection error: Transaction failed - a CMS error has occured. [50510]
8/10/2005 7:58:51 AM MAIL Start checking/processing mail
8/10/2005 7:58:51 AM PC_CONFIG Checking if UPS Configuration Params need to be updated...
8/10/2005 7:58:51 AM PC_CONFIG PC_Config NOT prepared - No changes detected
8/10/2005 7:58:51 AM MAIL Receiving UPS Mail
8/10/2005 7:58:51 AM MAIL Checking mail - Listed 0 messages
8/10/2005 7:58:52 AM MAIL Checking mail - Listed 0 messages
8/10/2005 7:58:53 AM MAIL Checking mail - Listed 0 messages
8/10/2005 7:58:53 AM MAIL Sending UPS Mail
8/10/2005 7:58:53 AM MAIL 0 messages to send
8/10/2005 8:55:40 AM EOD Start processing EOD request
8/10/2005 8:55:41 AM ERROR PLD file "c:\program files\z-firm llc\shiprush v3\PLD\20050719103039338.PLD" not found

SYSOPR
08-10-2005, 08:18 AM
Greetings!

You are on ShipRush Pro build 650, which could suffer from this problem. The resolutions are:

a) You will need to find the txt manifest files and email them to UPS so they get the billing info. (Look in the program files\z-firm llc\shiprush v3\UPS Manifest\ directory, send all the manifest files for the relevant dates to your UPS account exec)

b) In the View Shipments area, go to the End of Day papers area, set the date range back a couple of weeks so you can see the uploaded dates and the 'ready' dates. Hold down ctrl and right click on each of the 'ready' dates and select Postpone upload

c) Download ShipRush Pro 664 from www.zfirm.com and install it.

Thanks!