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zendude
07-30-2012, 09:41 AM
Today when we printed FedEx international labels, SR printed more supporting labels than usual and the (ETD) indication was not on the primary labels. We have not made any changes to SR.
I checked ship settings under the customs selection and all three upload (ETD) boxes are still checked.

I did notice that when it was creating labels today, SR hesitated about 20 seconds on each label. Perhaps some ETD connection was timing out??

SYSOPS
07-30-2012, 10:09 AM
That is possible. If you try to do the shipment again, does the issue persist?

SYSOPS

zendude
07-30-2012, 10:33 AM
I unmarked them as shipped. I then reshipped them all. This time there was a 5 second hesitation (normal) and the labels came out as expected.
We did find that our router was partially impaired. local pings were in excess of 400ms. After we reset it, pings went down to 2ms.

Still, this seems like a bit of a bug in that no warning was given that there was an issue.