View Full Version : Amazon not receiving shipping info

08-02-2012, 11:01 AM
Shipped all of our Amazon order today about 3 hours ago. Amazon has still not received the shipping info.

We use shiprush (stamps flavor) and it connects to myshiprush. I checked with amazon on the Upload Order Related Files page, and they have not received any upload files today.

What can be causing myshiprush to not send the shipping into to amazon?

The shipments are being processed as normal for our eBay orders.

08-02-2012, 11:27 AM
Amazon has been having issues with updating orders in a timely fashion for the better part of this week. My.ShipRush is uploading that data, but it is slow to display as updated in Amazon. Monitor those orders and see if they update. Might take it a couple more hours, from what we've seen.


08-02-2012, 04:13 PM
We expect that it is simply a delay on the amazon side (there have been a number of these this week).

If the issue continues, please call in to the CS team and ask for sr. support.