PDA

View Full Version : 2844 Not Printing Through Terminal Server



lconsult
08-09-2012, 07:46 PM
Hello,

We are using SR v.9.6.0.50524 with Order Manager v.5.930 on a Windows Terminal Server 2008 R2 SP1 system with KB 954430 and 973688 fixes installed.

We cannot print shipping labels to a LP 2844 through Terminal Server. We tried every Zebra Printer Type with and without Fast Printing checked.

We can print SR shipping labels to a laser printer through the TS connection.

From Control Panel->Devices and Printers then right clicking on Printer Properties, we can successfully print a test page to the 2844.

Suggestions?

SYSOPS
08-10-2012, 05:45 AM
Have you reviewed this kbase article?

http://www.zfirm.com/knowledge_bases/shiprush/srxa-0464.txt

SYSOPS

lconsult
08-14-2012, 05:38 PM
I did not see the article. After making the setting change and logging into a new remote TS session twice, even with Fast Printing off, the 2844 still does not Test print from with SR (Fedex or Stamps.com). It still prints a test page from the Printer Properties screen.

The printer driver is: ZDesigner LP 2844 printer Version 2.6.42 (Build 2382)

Any other suggestions?

Thanks!

SYSOPR
08-15-2012, 06:59 AM
If you can print a test page from control panel, ShipRush should be able to print also.

Is the printer itself on the workstation, or on the network (as an lpr / lpd printer) ?

There is a terminal server kb here:
http://www.zfirm.com/knowledge_bases/shiprush/srxa-0464.txt


The generic print driver approach is the "alternate print driver" discussed here:

http://www.zfirm.com/Product_Documentation/ShipRush_v9-0_FedEx/Content/Thermal_Printer_Installation.htm