PDA

View Full Version : Some Faxes going to Printer.



chan
07-22-2005, 12:03 PM
:eek: We have five tracks setupon the3 OA, 3 for separate printers and 2 fax lines. We have an issue with some of our faxes printing to the Lazer printer instead of faxing to the cutomer. It was happening very little early on but in the past few weeks we have had many faxes go to the lazer printer. The lazer printer is the only printer it faxes to when the issue comes up, not sure why it is doing this. We use this with MSCRM and all the reps are knowledable on how to fax and print thorugh CRM. I also have had some of my faxes go to the printer and confirmed with customer that they did not receive the fax. Any ideas?

SYSOPS
07-22-2005, 12:08 PM
Make sure of the following:

On the OmniRush Server PC, the OR Server Printer is set as the default
Not using OmniRush Universal Client on the OR Server PC (doubt that you are)
Not opening Word on the OR Server PC

This could also be a spools issue. A reboot of the OR Server or stop all modules in OR, stop and start print spooler service, verify that the OR Server Printer is default, restart the modules, and the issue should no longer happen.

SYSOPS