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Sellnapkins
10-26-2012, 06:31 AM
I keep getting this error message:

unable to call my.shiprush 151: 500 internal server error. unable to post to :https://api.my.shiprush.com/accountservice.svc/use/get" (windows)


I only get this when I use Amazon. EBay is working fine.

Please help I do a lot of business on Amazon and its really slowing me down.

SYSOPS
10-26-2012, 06:58 AM
First question:
Can you get to My.ShipRush.com in an Internet Explorer window (IE) and log in?

If you can, please change the internet settings in ShipRush:
Settings | Shipping Settings | Advanced | Internet Connection | Configure Internet Connection
Switch to Compatible
OK out of the settings and restart ShipRush and test.

SYSOPS

Sellnapkins
10-26-2012, 07:11 AM
I did that and now I'm getting another message.

my.shiprush reported error: invalid security token '98816e68-2294-4961-a5ac-9fea00cc426e: token disabled [0015] (reference: 4774c54c-2cc6-411a-b6f5-9eca9ae0ea4f).

SYSOPS
10-26-2012, 07:58 AM
Please refer to this kbase article:
http://www.zfirm.com/knowledge_bases/shiprush/srxa-0478.txt

HTH,
SYSOPS