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View Full Version : Service Mapping not reaching OrderManager



richboos
02-23-2013, 08:33 AM
Hello,

I noticed a total price for a product seemed very high today. When I reviewed the order on my.shiprush.com I found that the buyer had paid for USPS Priority mail but OrderManager was either not aware of that or failed to match the service. I already have USPS Priority mapped to a service in OrderManager.

The URL of the shipment on my end is https://my.shiprush.com/shipment-view.aspx?ShipmentId=c6f48c91-5524-4f74-8f28-a16d0112ab17

I will have to PM or email additional information if that link won't work, as there doesn't seem to be anything else I can use that wouldn't be giving my customers personal information away on a public facing forum.


I noticed on the order on my.shiprush.com that near the top it shows USPS Priority but then at the bottom under details it reads ShippingMethodStandard

SYSOPP
02-23-2013, 09:17 PM
Can I ask that you call in to the ShipRush support team on Monday to discuss?

I think this will take more than I know how to do on a forum.

richboos
03-26-2013, 07:20 AM
Could I send an email to support at shiprush instead of a phone call? Would be easier on my end in our cell reception black-hole.

SYSOPS
03-26-2013, 07:26 AM
Sure. Go ahead and email support at shiprush dot com.

SYSOPS