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MRX
04-22-2013, 06:45 AM
We have "custom" webstore in my.shiprush.com
Some of the new orders completely not downloaded by my.shiprush.com, + we can't see that orders in shiprush, i guess because of that. Maybe there is some problems with your service?

SYSOPS
04-22-2013, 06:55 AM
Please email into support at shiprush dot com with your My.ShipRush email address and we can investigate further.

Thank you,
SYSOPS

MRX
04-22-2013, 08:28 AM
looks like everything start to work now. thanks

SYSOPS
04-22-2013, 08:33 AM
That is good to hear.

We are still looking into why this happened, Case 35333

Thank you,
SYSOPS

MRX
04-22-2013, 10:33 AM
I guess you no need to do that, because it seems that one of our dep. made changes on our webstore, that affected transfer to my.shiprush.com, this morning. I believe this is on our side.

And thank you for quick response and helping.

SYSOPS
04-22-2013, 11:11 AM
Thank you for the follow up. We've closed the case.

SYSOPS