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View Full Version : Random Printing of blank labels instead of actual Shipping Label



Barbara Soriano
07-12-2013, 05:20 AM
Help! We have three ShipRush users, only one has this problem. Can it be the printer?
On a daily basis, not always at the same time, it will print out blank label(s) or blank with a black streak, instead of the actual shipping label.

SYSOPS
07-12-2013, 06:03 AM
One way to test is to swap printers. Does the issue follow the printer?

If you go into View Shipments and do a reprint, does it reprint correctly?

SYSOPS

Barbara Soriano
07-12-2013, 06:13 AM
Reprint also prints the blanks.

Have not tried swapping printers, will try that

SYSOPS
07-12-2013, 06:15 AM
Also, you may want to try recalibrating the printer, if a Zebra:

http://www.shiprush.com/knowledge_bases/shiprush/srxa-0492.txt

SYSOPS

Barbara Soriano
07-12-2013, 06:26 AM
I just tried the recalibrating...we will see..thanks