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joshuajared89
07-19-2013, 07:42 AM
Is anyone having problems with ship rush not communicating with ebay properly? I am having the problem of sending an item and no tracking being uploaded automatically and the item not being put in Paid and Shipped by ship rush. I have read about a couple of similar problems but no solutions offered. I would appreciate any other similar stories or possible solutions. Thanks.

SYSOPS
07-19-2013, 08:49 AM
Please check to see if this is the old integration style, or new. Go into Settings | Highlight your eBay webstore
Does it say eBay User ID or My.ShipRush Webstore?

If My.ShipRush Webstore, please continue.

Is it marked as Shipped in the Order Manager? Do you see tracking info on the order?

If so, please locate the following log file:
C:\Users\Public\Documents\Z-Firm LLC\OrderManager\MyShipRush.log

Email that file to support at shiprush dot com

Thank you,
SYSOPS