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MRX
01-05-2015, 11:40 AM
We got an error.

Unable to call My.ShipRush. 151: 401 Unauthorized. Unable to POST to ... (Windows)

And we already tried this: http://www.shiprush.com/Knowledge_Bases/ShipRush/SRXA-0478.txt
Didn't help.

SYSOPP
01-05-2015, 11:46 AM
Please reboot the system.

If the problem continues, please see http://shiprush.com/Knowledge_Bases/ShipRush/SRXA-0214.txt

SYSOPP
01-05-2015, 12:02 PM
You know, the more I look at this error, the more it looks like the solution should be http://shiprush.com/Knowledge_Bases/ShipRush/SRXA-0478.txt

If the problem continues, please call in to the CS team.

MRX
01-05-2015, 12:17 PM
if we changing connection to Compatible, we get:


Unable to call My.ShupRush. Access violation at address 009D8029 in module 'ShipRush.exe'. Read of address 00000020. Unable to POST to "https://api.my.shiprush.com/accountservice.svc/user/get" (Compatible)

But the internet connection is fine. Also when it is Windows internet connection, the test is fine too. But only when we refreshing the order list we getting this error.

SYSOPS
01-05-2015, 12:21 PM
I think this kbase article still applies:
http://www.shiprush.com/Knowledge_Bases/ShipRush/SRXA-0478.txt

Be sure to reset the My.ShipRush connection under settings | shipping settings as well as doing the update My.ShipRush access under each webstore.

SYSOPS

MRX
01-05-2015, 01:10 PM
This solution helped, thanks.