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View Full Version : UPS rate quote is different than amount charged.



bigbluejohnson
06-18-2015, 08:09 AM
When I rated the shipment before pressing "Ship" it said $7.90 and now it says $11.68 was charged.

bigbluejohnson
06-18-2015, 08:18 AM
1Z------0395720087 to CONROE, TX, 77304, rated at $7.99, charged $11.68
1Z------0395264491 to BOCA RATON, FL, 33486, rated at $13.35, charged $17.57

SYSOPS
06-18-2015, 08:19 AM
Did you click Rate on the right hand side or click the magnifying glass next to the service to see the rate?

Could you also provide the address that you used?

Thank you,
SYSOPS

bigbluejohnson
06-18-2015, 08:30 AM
I used the magnifying glass. However when I click Rate on the right hand site it still gives me the same rate as the magnifying glass (just tried it right now by cloning shipment).

http://i.imgur.com/4MdGs8Z.png

SYSOPS
06-18-2015, 09:03 AM
Please rate and then ship one additional shipment.

Let us know the time you made the shipment, and the destination address. We will review the logs to see if we can determine the difference in rating.

Thank you,
SYSOPS

SYSOPP
06-18-2015, 09:33 AM
ZF Case 46534

bigbluejohnson
06-18-2015, 10:04 AM
Info was sent to "Contact Us" link.

bigbluejohnson
06-18-2015, 10:44 AM
Correction, labels were made around 9am this morning.

SYSOPS
06-18-2015, 11:09 AM
We are investigating. Appears that the $ amount shown when you ship is the list rate, not your contact rate. Case 46534

SYSOPS

bigbluejohnson
06-19-2015, 08:18 AM
Sometimes it rate quotes from 2 different carriers when I click the magnifying glass, and sometimes it only quotes from the currently selected carrier. I'm not sure what causes it. Also when it does that UPS is not showing contract rates. Is there a way to always rate from all of my carriers, and get contract rates?

bigbluejohnson
06-19-2015, 08:27 AM
Nevermind, I figured out how to rate shop against other carriers always. Just FYI when I select my UPS account and rate quote against other carriers it shows contract rates but otherwise it shows list rates.

bigbluejohnson
06-23-2015, 01:14 PM
Just curious if any news, thanks.

SYSOPS
06-23-2015, 01:27 PM
The fix will be rolling out in the next couple days. We'll post back on this thread when it has.

Thank you,
SYSOPS

bigbluejohnson
06-23-2015, 01:56 PM
Awesome thank ye!

SYSOPS
06-25-2015, 09:25 AM
This fix is now live in ShipRush Web

SYSOPS

bigbluejohnson
06-25-2015, 10:22 AM
Yay thank you!!!!