PDA

View Full Version : Not printing whole Label



ketzie79
07-28-2015, 12:37 PM
Hi,

When I print my label to my laserjet or inkjet it prints the whole label, works great. When I try to print from my ZP450 it only prints the bottom of the label. Its the barcode and tracking number but no addresses. I did a test print and those come out fine. What am I doing wrong?

I tried to attach a photo but it keeps giving me an error.

SYSOPS
07-28-2015, 01:10 PM
Is this for ShipRush Web, or the desktop version of ShipRush?

SYSOPS

ketzie79
07-28-2015, 01:16 PM
I got it from eBay. So I am guessing the Desktop version.

SYSOPS
07-28-2015, 01:58 PM
OK

Couple of things to try:
Recalibrate your printer: http://www.shiprush.com/Knowledge_Bases/ShipRush/SRXA-0492.txt
Be sure to have the Printer type in Shipping Settings set to a Zebra ZP450

Also note, that you cannot reprint a label that was done to a paper printer first to a Zebra printer after. It remembers how the label is formatted (printer type). If you need to print to the Zebra printer, you'll need to void the old shipment and do the shipment again

HTH,
SYSOPS

ketzie79
07-28-2015, 02:13 PM
Hi,

Thank you I will try again on my next shipment. I didn't realize my inkjet was set as the default. I didn't know that so that is probably the problem. Thx