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eallen
08-13-2015, 06:33 AM
MyShipRush has imported same order multiple times from BigCommerce. Order #2279 has come in three times so far.

SYSOPP
08-13-2015, 12:25 PM
This is not normal.

Are you editing the order in the bigcommerce merchant console?

We suggest you call in to ShipRush CS and ask for sr. support. This will require investigation. (It seems this order is being handled in a way we have not seen before.)

eallen
09-10-2015, 08:46 AM
We didn't have time to work this with phone support.