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DCampbell
09-20-2005, 11:24 AM
How can I ship FedEx ground collect without having my customers account #? I can do it using FedEx Ship Manager.

SYSOPS
09-20-2005, 11:28 AM
Should be able to choose Collect from the drop down and process the shipment.

SYSOPS

DCampbell
09-20-2005, 11:45 AM
I can select collect, but I'm being asked for an account #. It is a required field and I cannot seem to proceed without one. It will not take my account number as it comes back with an error message.

SYSOPS
09-20-2005, 11:57 AM
We are working on an update release to ShipRush that resolves this issue (the field is there, but not required).

Please stand by,
SYSOPS

DCampbell
09-20-2005, 12:03 PM
Thanks. Will that be soon/today as we have packages we need to ship?

SYSOPS
09-20-2005, 12:19 PM
If you wish to have the pre-release, please email in contact and company information to support at zfirmllc dot com.

Thank you,
SYSOPS

DCampbell
09-21-2005, 03:31 AM
I have installed the pre-release and that has taken care of my account number problem (thank you), but now I get the following error message "FedEx server returned error: Fedex Delivery Signature Options requested is not valid for this shipment (A000)."
The delivery confirmation is set to Deliver without signature.

DCampbell
09-21-2005, 04:27 AM
This is not a residential address either.

SYSOPS
09-21-2005, 05:42 AM
Please provide us with the shipment type you are doing and any additional information about the shipment that may help us understand why this error is happening.

Thank you,
SYSOPS

DCampbell
09-21-2005, 05:57 AM
I'm trying to ship ground (to a business address) with the payment type of collect. The data is coming from Quickbooks. I'm using version 4.0.0.993 which I downloaded this morning.

I have 350 of these shipments to do today so your help is greatly appreciated.

SYSOPR
09-21-2005, 07:18 AM
As mentioned in the email for 993, it solves %90 of the signature combinations.

I think you are in the other %10

We wanted to get 993 out to y'all sooner rather than later. There will be a new build later today that should have %100