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JamesB
11-30-2015, 05:16 AM
I'm getting an error in red on all my orders showing in my.shiprush. Error shows as:

Source array was not long enough. Check srcIndex and length, and the array's lower bounds

Can't ship, and can't get quotes. Settings on my end look normal, so I'm not sure what could be causing this.

Please help as soon as possible. Thanks!!

Questioner18
11-30-2015, 05:44 AM
Am having the identical issue on trying to ship orders the morning.
"Source array was not long enough. Check srcIndex and length, and the array's lower bounds."

Reiterate the need for help as soon as possible. Thanks!

SYSOPS
11-30-2015, 06:26 AM
Is this with ShipRush Web? What carrier are you trying to ship with?

SYSOPS

SYSOPS
11-30-2015, 06:33 AM
This appears to be an issue with our ShipRush Discount Postage (SRDP) \ Endicia. We see the issue and are working on it. Case 49369

Thank you,
SYSOPS

SYSOPR
11-30-2015, 07:01 AM
This is being actively investigated.

Questioner18
11-30-2015, 07:12 AM
I am shipping with USPS using Endicia.

SYSOPS
11-30-2015, 07:16 AM
This should now be resolved.

Please log out of ShipRush Web and log back in. You should now be able to ship\rate.

Thank you,
SYSOPS

SYSOPA
11-30-2015, 02:59 PM
time zone check