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View Full Version : Unable to print/PDF USPS return labels



JamesB
01-03-2016, 04:26 PM
I'm having problems using the Endicia Pay on Use return labels, specifically printing, or saving to PDF. The normal pop-up window comes up, but instead of showing the label, I get a page showing:

Error
We are sorry but something went wrong.
What happened?
Last operation that you tried failed.
What should I do next?
Go back to previous page and try again. If error persists contact our techsupport.

Any ideas?

Thanks!

JamesB
01-04-2016, 06:04 AM
As an update, I was able to successfully process a POU return label (to PDF) with the ShipRush desktop (standalone) version just fine this morning. Still unable to get one to process on the web version.

JamesB
01-04-2016, 11:57 AM
Was able to email a return label using ShipRush web with no problems. Seems just the PDF versions we are having problems with...

SYSOPE
01-04-2016, 03:21 PM
Sorry for the delay in response, we are a little short staffed today. This issue has been opened up for investigation under case number 49876, we will update here once we have a resolution available.

SYSOPS
01-12-2016, 12:54 PM
This issue should now be fixed. We had an update rollout in the last couple days.

Thank you,
SYSOPS