View Full Version : Column Width - Order Manager tool

09-05-2016, 06:48 PM
So Stupid but can not get it to display Customer names. View Shipments - We slid the column width over looking for something, now no customer names will display. No matter what we do it will not go back... what's2081 the fix??

I have attached a picture

09-06-2016, 06:53 AM
Go into Settings | Handling Orders

Click the button to Reset Columns Customization to restore back to default


09-07-2016, 11:27 AM
It reset my columns but the View Shipments - Company field is still blank

09-07-2016, 06:10 PM
What system does the data come from?

E.g. eBay and Amazon don't give a company name.... most ecommerce systems only provide a person name.....


09-07-2016, 07:59 PM
It's the Customer Name Field - I can't see it in View Shipments -

09-07-2016, 08:03 PM
If you look at the original post - You will see company name, Service than weight between service and weight there appears to be a column collapsed but it will not open. What I need to view is the customer name. now the only way to find is to search with exact spelling - but even when that comes up, you cant validate and see the name unless you reprint the label.

09-08-2016, 07:55 AM
Morning Steve,
Sorry we led you down the wrong road on that. I thought that screenshot was in the Order Manager. For this issue, we don't have a simple button to click.

To resolve:
Fully exit ShipRush
Browse out to C:\Users\Public\Documents\Z-Firm LLC\ShipRush
Rename ShipRushClientSettings_Endicia to oldShipRushClientSettings_Endicia (if this is ShipRush Discount Postage aka ShipRush Endicia)
Start ShipRush and you'll see the wizard. Reselect your printers

That should resolve the View Shipments area. You'll want to verify that your settings are correct after doing the rename of the file

If any issues, please let us know.

Thank you,

09-08-2016, 08:28 AM
Thank you - Thank you!!!! Issue fixed!