View Full Version : Scan forms not printing

09-23-2016, 12:19 PM
We've noticed that the past couple days, the USPS Scan Forms are not printing when we "Close Shipping Day", like they normally used to. Upon clicking the button, the site seems to be "thinking" but then nothing else happens, no popup, only a message stating "Close day successful! There were no documents to print". If we go to our Endicia account manually, on the Endicia site, the report show up though, for that currently day.

So apparently, it's generating the scan form, but then not printing or showing it on screen.


09-23-2016, 01:27 PM

The fix for this is expected to be live on Monday or Tuesday.

10-06-2016, 11:57 AM
Tried to print the SCAN form today, and had the same "No documents generated" message. Logged into our Endicia account and the Scan form was generated (I just printed it from there). Shiprush website is generating, but then not printing it basically.

10-06-2016, 06:27 PM
Apologies for the hassle.

We will look into this.

ZF Case 54271

10-07-2016, 04:28 PM

We currently are not able to reproduce this issue in our test environment. If you could, please give us a call at (206)812-7874, option 1, or email us at Info@ShipRush.com, so we can collect some account information and review your logging.

Thank you