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Curtis81
11-14-2016, 02:11 PM
Hello, I'm having an issue with the product name displayed on packing slips pulled from our Woocommerce store. I have narrowed the issue down to variable products. For example:

Woo Variable Product
Name (field): MARK + SARA Kit
Variation Description (field): MARK + SARA Kit - Team Wendy - FDE

On the Shiprush packing slip, the Description field is reading: MARK + SARA Kit~mark helmet type:mark-helmet-...

Basically, it inputs attribute mumbo jumbo instead of the set variation description. Looks bad for customers and makes picking more difficult in the warehouse.

Am I missing something, or is this a bug that needs to be resolved?

FWIW, I am on WP 4.5.4 and Woocommerce 2.5.5. However, we've experienced this for several previous versions as well, just finally getting around to addressing it and we are trying to shift our packing slip process over to ShipRush.

Thanks in advance!

SYSOPS
11-14-2016, 02:20 PM
Please email into support at shiprush dot com a couple example orders where the variable information doesn't look correct. We can review the raw data coming into ShipRush via our php kit.

Thank you,
SYSOPS

SYSOPS
11-14-2016, 02:26 PM
Also, if you could, modify ShippingZSettings.php file uploaded to your website:

Adjust the line:
define("WOO_RETRIEVE_ORDER_STATUS_3_COMPLETE",0);
to
define("WOO_RETRIEVE_ORDER_STATUS_3_COMPLETE",1);

That way we can review the payload of the example orders now that they've been shipped.

Thank you,
SYSOPS