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JamesB
12-01-2016, 07:06 AM
We've noticed that the transit times have changed from days in transit to actual dates delivered by, and that's fine. We did notice though, that the delivery time-frame showing for FedEx smart post seems to show dates that are likely incorrect. We're wondering how the system is calculating Smart Post times, and if the system may need to be changed. We're typically showing either the same time frame, or less than FedEx Ground/Home Delivery, which would be theoretically impossible, since it has to go by Ground first, then handed off to USPS, adding 1-2 more days to the time.

Our shipping staff is aware of approximate times on SP, but some other shippers, or companies using the ShipRush, may not be as aware, and select the wrong service type, and have unexpected delays.

SYSOPS
12-01-2016, 07:22 AM
We are investigating this, Case 55366

Thank you,
SYSOPS

SYSOPS
12-05-2016, 08:23 AM
The issue you saw with Smartpost Time in Transit has been fixed and is now live.

Thank you,
SYSOPS