View Full Version : On FIMS Premium label, "Unknown" printed next to city name

03-23-2017, 03:22 PM
On the label generated for FIMS Premium international service, for countries other than Canada, the word "Unknown" is printed after the city name.

For Canada, the province abbreviation is printed after the city, which is correct.
For Germany, for example, it prints "Unknown" after the city, which is not correct.
Attached is a sample.



03-24-2017, 06:58 AM
ZF Case 57488

Thank you for the write up.

That will be fixed over the next week or two.

The label can be used. The full address info is on the label.

03-24-2017, 09:11 AM
If you move to FIMS2 (contact FedEx for new credentials), this issue is fixed there from the start.

On FIMS1 (what you are on now), the resolution will be live in the next week or two.

03-24-2017, 09:33 AM

In the options for "Select Carrier" I see options

- FedEx International Mail Service
- FedEx MailView Service
- FedEx MailView Service v2

I see a v2 for "MailView Service" but not for "FedEx International Mail Service". What should we select to use FIMS2?