jpdusty
03-24-2017, 01:40 PM
There is a "phantom" From address that we cannot edit or get rid of. It is an address we entered sometime when we first set up the account.
This is the address:
Dxxx Gxxxxx
Warehouse 1-773-3xx-5x
xxxx N Ashland Ave
Chicago, IA, 6xxxx
When we post-in an order, it uses this address as the From address.
So far we have tried:
- We deleted all the addresses from the address book.
- We have changed the default From address for all the shipping accounts we use.
- We created an automation rule to change the From address for all orders. However, the only address available in the pull-down menu is the "phantom" address!
Please let us know how to change or delete this global default "From" address.
Thanks,
This is the address:
Dxxx Gxxxxx
Warehouse 1-773-3xx-5x
xxxx N Ashland Ave
Chicago, IA, 6xxxx
When we post-in an order, it uses this address as the From address.
So far we have tried:
- We deleted all the addresses from the address book.
- We have changed the default From address for all the shipping accounts we use.
- We created an automation rule to change the From address for all orders. However, the only address available in the pull-down menu is the "phantom" address!
Please let us know how to change or delete this global default "From" address.
Thanks,