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View Full Version : Reprinting Multi-Shipment labels makes duplicates, possibly voided labels



andrew@
08-22-2017, 04:38 PM
Hello,

We just clicked "reprint" on a multi-shipment (11 pieces) order, and the following labels came out of the printer.
1-8 of 11 have 3 duplicates, while 9-11 don't.
We made some mistake in setting up the printer (needed DocTab at bottom and then horizontal margin), so it was our 3rd label
after voiding 1st and 2nd labels to exact same pieces, exact same destination, declared value, etc.
This did not happen with FedEx ShipRush Desktop, but ShipRush Web is having some issues like this one.

Please see photo below for reference.
https://image.ibb.co/jXY7cQ/problem_label.png
https://image.ibb.co/g8vLxQ/IMG_20170822_170519.jpg
Any help would be greatly appreciated.

SYSOPS
08-23-2017, 06:25 AM
We are investigating this based on your steps. Case 60499

Thank you,
SYSOPS