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philip-jackson
08-28-2017, 11:51 AM
A customer just complained that they had not received the courtesy of a response to a message they had sent me. It seems that they (reasonably) hit reply to one of the 'item shipped' notification messages they were sent.

How do I replace postmaster@mg.shiprush.com with my email address as your account doesn't even send a response advising the sender that it is not monitored (I presume) and that they should write directly to the seller.

Many thanks.

SYSOPS
08-28-2017, 02:31 PM
We have Case 52755 open to allow the from email address to be what you set instead of the default of postmaster@mg.shiprush.com

I will alert you when we have an update on that case. In the meantime I would suggest adding to your email template to not respond to the email and to use an email address provided in the email message

Thank you,
SYSOPS

SYSOPS
09-14-2017, 02:58 PM
This is now fixed and we allow you the option to set your own From email address in the settings.

Thank you,
SYSOPS