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Rvanpeeren
08-29-2017, 11:00 AM
We are not getting any Fedex rates showing up when we attempt to ship.

SYSOPS
08-29-2017, 12:04 PM
I am reviewing your account and I see FedEx Rates when Rating or Shipping. Where are you not seeing a rate?

Thank you,
SYSOPS

Rvanpeeren
08-29-2017, 12:11 PM
It happens when clicking on the magnifying glass to get the rates. I not get USPS rates.

Rvanpeeren
08-29-2017, 12:35 PM
It happens when clicking on the magnifying glass to get the rates. I not get USPS rates.

I only get USPS rates. The FedEx rates do not populate the list.

SYSOPS
08-29-2017, 02:23 PM
Can you take a screenshot showing the shipment dialed up and missing FedEx Rates? When I impersonated your account, I was not seeing that issue.

https://www.zfirm.com/Knowledge_Bases/ShipRush/screenshot.txt

Please email the screenshot to support at shiprush dot com

Thank you,
SYSOPS

Rvanpeeren
08-29-2017, 02:52 PM
The help I received via email solved the problem. Opening the site from my.shiprush.com instead of www.my.shiprush.com was the solution.