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View Full Version : Getting back a rate via API that I dont think I should



johnshiprush
05-06-2019, 12:21 PM
Fedex Ground is coming back as an option but in the ShipRush exe it says it should not be... I attached a screenshot. Is this a settings issue?

SYSOPPC
05-08-2019, 06:41 AM
Since this ship to address is a residential location, FedEx will not ship the parcel via Ground service, it would be shipped via Home Delivery. This would be why the desktop application is stating, "Unavailable for packaging or destination". It is possible that the Netsuite implementation of FedEx that you are using is not accounting for the residential address. In either case, you should be charged for the Home Delivery rate.

Thanks,

SYSOPPC