View Full Version : ship rush error please help!!!!!

12-29-2005, 12:30 PM
every time i try to upload the end of day i get an error that reads:

upload error: upload PlD connection error: transaction failed - a cms error has occured (50510) paperwork printed

then an end of day spits out, and UPS has no trouble scanning it.. how do i fix it.. whats wrong.. zfirm has told me that my uploads are not coming through and the problem needs to be fixed... can anyone help me please?!
Thank You!

12-29-2005, 12:36 PM
First off please refer to this kbase article:

Did you stop using ShipRush for a time (month or more)? If so, UPS may have deleted your mailbox from their servers. The kbase article discusses how to reset.


12-30-2005, 04:45 AM
thank you so very much sysops! ill read the article and see what i can do.
i have pretty much been using ship rush continuously on this computer for 14 months..
thanx for your help, ill reply with the outcome

12-30-2005, 07:29 AM
ok well.. this may be a stupid question but how do i find shiprushserver.log?
i tired to fix via cause #1 and it didnt help anything, i..e.. im still recieving the same error.. so i am trying to figure out if my mailbox has been deleted...
my computer zonked out on me a couple of months ago and i had to get a new one, could that have anything to do with it? does UPS not reconize this computer? im sorry to be so very bothersome but please help! Thank you

12-31-2005, 09:32 PM
Please see the other thread you made. We put a new response there.

If this does not clear it up, please call in for support. There is a fee, but serious (or hairy) problems are best handled by phone.

Thank you.