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View Full Version : Multiple charges for insurance



pharry
10-06-2006, 07:57 AM
(Are you tired of me yet?)

I printed insurance and included a value in the "Declared Value" field. Endicia was selected as insurer.

The label printed.

I went to the Endicia website to see what they charged to insure this package, and I see it listed three times, each being charged $0.75, for a total of $2.25. The first two listings show the same tracking number, but not the one that was on the label I used. The third listing is correct.

I then looked at my shipments on Endicia's site to see if this shipment was listed three times, but it wasn't. It was listed only once with the correct tracking number.

The correct tracking number is 9101148008600154161590. If you need other information about this shipment, let me know.

SYSOPS
10-06-2006, 08:00 AM
Do you see those incorrect tracking #s in View Shipments in ShipRush (like they were for a different shipment or test)?

SYSOPS

pharry
10-06-2006, 08:05 AM
No, only the correct shipment is listed when I view the shipments in ShipRush.

SYSOPR
10-06-2006, 08:07 AM
This has never happened before. Given the 10061 error (also a first), it sounds like the Endicia servers are hiccuping today.

Best bet will be to contact Endicia customer service on this one.