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Jasmine
05-27-2004, 01:51 PM
I have a customer who is having a problem with ShipRush Basic. She originally had ShipRush PRO, and had to convert to Basic. She followed the instructions emailed to her for the Pro conversion to Basic. She now tries to run the ShipRush Basic installer and it tells her ShipRush is already installed, please uninstall from control panel and reboot. There is nothing in Add/Remove Programs for ShipRush, nor is it installed in the program files directory.

Are there manual uninstall directions she can follow? I have looked in the FAQ, newsgroups and help file for uninstall direction and can't find anything.

OS: WinXP :o

SYSOPS
05-27-2004, 02:39 PM
Afternoon,
This issue may be due to the fact that a Recovery was used in XP and that may have fouled up some registry information that we are unable to delete or know where it was damaged.

Because of that issue....ShipRush UPS v3 Basic was not able to install.

SYSOPS

SYSOPR
05-28-2004, 03:45 PM
A new kb article has been issued that addresses this issue:

http://www.zfirm.com/kbase/shiprush/sr3a-0004.txt

Sorry it took us a day or so to work this one through.

Thank you for your patience!