PDA

View Full Version : Error creating e-mail notification



Anya V
07-07-2008, 03:14 PM
I'm trying to create automatic e-mail notification, so that the clients can get tracking number through ShipRush.

I copied the SMTP settings from Goldmine (the e-mail client we use in the office), but I keep getting the following error:

Unable to send email message to "e-mail@company.com".
Bad email address or recipient email server is down.
Unable to connect to mail relay "##.###.###.###"
for "" (161: 535 Authentication failed)

I contact the hosting company to veryfy that the settings are correct and the server is not down.

I also tried to send notification through the e-mail client (Goldmine), and I got the following error:

MAPI Error: (-2147467259) ""

Please Help.

Anya

SYSOPR
07-07-2008, 03:16 PM
Something is blocking ShipRush from talking to your mail server...

Could be:

-Configuration problem (something is not set up right in ShipRush settings)
-Security software blocking ShipRush
-Network firewall blocking ShipRush