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jeanie
03-03-2005, 06:10 PM
Please help! I can't launch ShipRush and am getting this error message:

Unable to connect to ShipRush Server: The Server name or address could not be resolved - URL:http://WORK:1123/SOAP/IBoldSynapse - SOAPAction:urn:BoldSynapseInterface-IBoldSynapse#SignOn


I tried re-booting the pc and even did a system restore to yesterday, but it didn't work.

Please help! :(

jeanie
03-03-2005, 06:18 PM
More info: Shiprush Pro version 3 on windows XP. No updates have been done. The following is from the log:

("rosetta visser") that could not be found in QuickBooks.
3/2/2005 2:13:22 PM INFO (TF_SRU3_MAIN.mi_ShipExecute)The query request has not been fully completed. There was a required element ("Anne R. Edmunds") that could not be found in QuickBooks.
3/3/2005 1:09:09 PM INFO (TF_SRU3_MAIN.mi_ShipExecute)The query request has not been fully completed. There was a required element ("Christie Calvin") that could not be found in QuickBooks.
3/3/2005 7:55:09 PM CRITICAL (Connect) The server name or address could not be resolved - URL:http://WORK:1123/SOAP/IBoldSynapse - SOAPAction:urn:BoldSynapseInterface-IBoldSynapse#SignOn
3/3/2005 7:55:15 PM CRITICAL (Connect) The server name or address could not be resolved - URL:http://WORK:1123/SOAP/IBoldSynapse - SOAPAction:urn:BoldSynapseInterface-IBoldSynapse#SignOn
3/3/2005 7:58:10 PM CRITICAL (Connect) The server name or address could not be resolved - URL:http://WORK:1123/SOAP/IBoldSynapse - SOAPAction:urn:BoldSynapseInterface-IBoldSynapse#SignOn
3/3/2005 7:58:15 PM CRITICAL (Connect) The server name or address could not be resolved - URL:http://WORK:1123/SOAP/IBoldSynapse - SOAPAction:urn:BoldSynapseInterface-IBoldSynapse#SignOn
3/3/2005 8:03:15 PM CRITICAL (Connect) The server name or address could not be resolved - URL:http://WORK:1123/SOAP/IBoldSynapse - SOAPAction:urn:BoldSynapseInterface-IBoldSynapse#SignOn
3/3/2005 8:03:25 PM CRITICAL (Connect) The server name or address could not be resolved - URL:http://WORK:1123/SOAP/IBoldSynapse - SOAPAction:urn:BoldSynapseInterface-IBoldSynapse#SignOn

SYSOPS
03-04-2005, 06:50 AM
Please refer to the kbase article that deals with this issue:

http://www.zfirm.com/knowledge_bases/shiprush/sr3p-0003.txt

Hopefully that will help you resolve the issue
SYSOPS