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MuniciNET
03-21-2005, 08:59 AM
I had an issue a while back with our firewall (MS ISA 2000) and had to open up some things. I can't find that previous information. Does ShipRush just need the port for https opened (443) or is there something else it needs? I am having some problems uploading and am think it may be that.

SYSOPS
03-21-2005, 09:13 AM
That should do it, unless there's an issue with port 80. Please refer to the online helpfile discussion about firewalls at:
http://www.zfirm.com/product_documentation/omnirush/internet_connectivity__firewalls_&_proxy_servers.htm

If that does not help resolve, please locate a file called shiprushserver.log on the ShipRush Server PC, and post back with the last 10 to 15 lines.

SYSOPS

MuniciNET
03-21-2005, 09:35 AM
Here you go:
3/18/2005 5:04:15 PM PC_CONFIG Checking if UPS Components versions need to be updated...
3/18/2005 5:04:16 PM PC_CONFIG No version changes detected
3/18/2005 5:04:16 PM EOD Start processing EOD request
3/18/2005 5:04:16 PM EOD Processing EOD, 1 activities found
3/18/2005 5:04:21 PM EOD Saving PLD, 28 shipments
3/18/2005 5:04:24 PM EOD PLD saved to file : "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD"
3/18/2005 5:04:24 PM EOD PLD File saved, activity closed, creating Manifest papers
3/18/2005 5:04:24 PM EOD Manifest papers created
3/18/2005 5:04:24 PM EOD Uploading PLD File "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD"
3/18/2005 5:05:31 PM EOD Uploading PLD - File: "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD", MailBoxID: "SYSTEM_MOS06012049575191", Pickup Date: "20050318", sPLDSeqNum: "000000000000088"
3/18/2005 5:05:53 PM ERROR Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:05:58 PM ERROR Error uploading PLD File "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD": Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:05:58 PM Manifest Unable to upload PLD file "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD": Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:05:58 PM Manifest (TUPSManager.IntExecuteManifest) Upload error: Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:05:58 PM ERROR Upload error: Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:05:58 PM MAIL Start checking/processing mail
3/18/2005 5:05:58 PM MAIL Receiving UPS Mail
3/18/2005 5:06:19 PM ERROR Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.upslinkvendor.ups.com [53610])
3/18/2005 5:06:19 PM MAIL (TUPSCommunicator.ReceiveMail) Error receiving UPS Mail: Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.upslinkvendor.ups.com [53610])
3/18/2005 5:06:19 PM MAIL Sending UPS Mail
3/18/2005 5:06:19 PM MAIL 0 messages to send
3/18/2005 5:10:45 PM PC_CONFIG Checking if UPS Components versions need to be updated...
3/18/2005 5:10:45 PM PC_CONFIG No version changes detected
3/18/2005 5:10:45 PM EOD Start processing EOD request
3/18/2005 5:10:45 PM EOD Processing EOD, 0 activities found
3/18/2005 5:10:45 PM EOD Uploading PLD File "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD"
3/18/2005 5:11:48 PM EOD Uploading PLD - File: "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD", MailBoxID: "SYSTEM_MOS06012049575191", Pickup Date: "20050318", sPLDSeqNum: "000000000000088"
3/18/2005 5:12:11 PM ERROR Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:12:16 PM ERROR Error uploading PLD File "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD": Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:12:16 PM Manifest Unable to upload PLD file "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD": Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:12:16 PM Manifest (TUPSManager.IntExecuteManifest) Upload error: Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:12:16 PM ERROR Upload error: Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:12:16 PM MAIL Start checking/processing mail
3/18/2005 5:12:16 PM MAIL Receiving UPS Mail
3/18/2005 5:12:37 PM ERROR Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.upslinkvendor.ups.com [53610])
3/18/2005 5:12:37 PM MAIL (TUPSCommunicator.ReceiveMail) Error receiving UPS Mail: Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.upslinkvendor.ups.com [53610])
3/18/2005 5:12:37 PM MAIL Sending UPS Mail
3/18/2005 5:12:37 PM MAIL 0 messages to send
3/18/2005 5:31:23 PM PC_CONFIG Checking if UPS Components versions need to be updated...

MuniciNET
03-21-2005, 09:36 AM
3/18/2005 5:31:23 PM PC_CONFIG No version changes detected
3/18/2005 5:31:23 PM EOD Start processing EOD request
3/18/2005 5:31:23 PM EOD Processing EOD, 1 activities found
3/18/2005 5:31:23 PM EOD Uploading PLD File "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD"
3/18/2005 5:32:30 PM EOD Uploading PLD - File: "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD", MailBoxID: "SYSTEM_MOS06012049575191", Pickup Date: "20050318", sPLDSeqNum: "000000000000088"
3/18/2005 5:32:52 PM ERROR Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:32:57 PM ERROR Error uploading PLD File "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD": Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:32:57 PM Manifest Unable to upload PLD file "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD": Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:32:57 PM Manifest (TUPSManager.IntExecuteManifest) Upload error: Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:32:57 PM ERROR Upload error: Unable to upload data to UPS. Please check your internet connection and configuration, and upload again.
(Low level error: Unable to connect to server www.gen.ups.com [53610])
3/18/2005 5:32:57 PM MAIL Start checking/processing mail
3/18/2005 5:32:57 PM MAIL Receiving UPS Mail
3/18/2005 5:32:58 PM MAIL Checking mail - Listed 0 messages
3/18/2005 5:32:58 PM MAIL Checking mail - Listed 0 messages
3/18/2005 5:32:58 PM MAIL Checking mail - Listed 1 messages
3/18/2005 5:32:58 PM MAIL Reading mail: Message ID: 51, RefNum: "05031717504358.10774872", sReadName: ""
3/18/2005 5:32:59 PM MAIL Deleting mail from mailbox: Message ID: 51, RefNum: "05031717504358.10774872", sReadName: "C:\Program Files\Z-Firm LLC\ShipRush v3/rm3316_1111185178"
3/18/2005 5:32:59 PM ADDRVAL Address Validation Received: 2 addresses
3/18/2005 5:32:59 PM ADDRVAL Address Validation Processed
3/18/2005 5:32:59 PM MAIL Sending UPS Mail
3/18/2005 5:32:59 PM MAIL 0 messages to send
3/18/2005 6:46:50 PM PC_CONFIG Checking if UPS Components versions need to be updated...
3/18/2005 6:46:50 PM PC_CONFIG No version changes detected
3/18/2005 6:46:50 PM EOD Start processing EOD request
3/18/2005 6:46:50 PM EOD Processing EOD, 1 activities found
3/18/2005 6:46:50 PM EOD Uploading PLD File "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD"
3/18/2005 6:46:51 PM EOD Uploading PLD - File: "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD", MailBoxID: "SYSTEM_MOS06012049575191", Pickup Date: "20050318", sPLDSeqNum: "000000000000088"
3/18/2005 6:46:53 PM EOD PLD File "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD" Uploaded
3/18/2005 6:46:53 PM EOD PLD file uploaded : "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD"
3/18/2005 6:46:53 PM MAIL Start checking/processing mail
3/18/2005 6:46:53 PM MAIL Receiving UPS Mail
3/18/2005 6:46:53 PM MAIL Checking mail - Listed 0 messages
3/18/2005 6:46:53 PM MAIL Checking mail - Listed 0 messages
3/18/2005 6:46:54 PM MAIL Checking mail - Listed 0 messages
3/18/2005 6:46:54 PM MAIL Sending UPS Mail
3/18/2005 6:46:54 PM MAIL 0 messages to send
3/18/2005 6:47:36 PM PC_CONFIG Checking if UPS Components versions need to be updated...
3/18/2005 6:47:36 PM PC_CONFIG No version changes detected
3/18/2005 6:47:36 PM EOD Start processing EOD request
3/18/2005 6:47:36 PM EOD Processing EOD, 1 activities found
3/18/2005 6:47:36 PM MAIL Start checking/processing mail
3/18/2005 6:47:36 PM MAIL Receiving UPS Mail
3/18/2005 6:47:37 PM MAIL Checking mail - Listed 0 messages
3/18/2005 6:47:37 PM MAIL Checking mail - Listed 0 messages
3/18/2005 6:47:37 PM MAIL Checking mail - Listed 0 messages
3/18/2005 6:47:37 PM MAIL Sending UPS Mail
3/18/2005 6:47:37 PM MAIL 0 messages to send
3/18/2005 8:35:48 PM Server ********** Server started: ShipRushServer.exe version 3.0.0.281 ******************

SYSOPS
03-21-2005, 09:40 AM
The error of 53610 is a firewall issue.

http://www.zfirm.com/knowledge_bases/shiprush/sr3p-023.txt

But I also show that the PLD file was uploaded:
3/18/2005 6:46:53 PM EOD PLD file uploaded : "c:\program files\z-firm llc\shiprush v3\PLD\20050318170416937.PLD"

That would mean that the connection issue was cleared, and the upload occurred.

SYSOPS