View Full Version : Merge Problem in MSCRM

05-06-2005, 06:19 AM
Our company uses many pre-written letters which have the merge codes for Contact, company, department, street address, city state and zip. We have noticed that when we merge a letter to a company that does not have a department (meaning we leave the field blank in CRM), the address then has a blank space between company and street address, where the department would go. Is there a reason why omnirsush does not compensate for the incomplete field by moving the merge fields below up one space? or is this a design flaw? What can be done to correct this without having to duplicate all letters and leaving out the department merge code on the duplicates.

05-06-2005, 06:23 AM
Please indicate what mergecodes you're using for your document(s)? Give an example of how you have them on the RTF.

Thank you,

05-06-2005, 06:29 AM
The following are the merge codes used and all are saved in RTF in this layout.

&CA_Line2 (this is the Department field)
&CA_Line1, &CA_Line3 (this is the street and suite # address)
&City, &State &Zip

05-06-2005, 06:52 AM
That is not a flaw in the design of OmniRush. It is a limitation in the document. Since it is its own line, and nothing is merged (due to no information) that line will be blank. Same would be true if there wasn't a company name for the &Company mergefield.

I will pass this along to development as a suggestion for future enhancement in the software.


05-06-2005, 07:19 AM
Thanks for your help.