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View Full Version : Faxing Error code in MSCRM



chan
05-12-2005, 07:39 AM
All the reps have been trying to fax today but are getting failed error codes. I sent a test fax to an account we setup as a test fax contact in MSCRM. The fax number goes to our front fax machine, but after faxing, I am receiving the following error code, and have not been able to find a solution.

(Err) (all_ProcessDoc) Couldn't complete job. Expected result file "c:\docume~1\admini~1\locals~1\temp\omnirush server\AAA46.TIF" never showed up.
(Err) (all_ProcessDoc) OmniRush server internal error (multiple TIFF files found at the rasterization dir). If this error persists contact your OmniRush administrator.

Up until today we have been able to fax regularly without much problems.

Also, I wanted to know if it was possible to have the username show up under the listing of Users on the OmniRush administrator, rather than the user id which is the computer license #?

SYSOPS
05-12-2005, 07:47 AM
For the error of multiple TIFF files found at the rasterization dir:
http://www.zfirm.com/knowledge_bases/omnirush/357.txt

At this time we are not able to show the username under the list of users in OR with MSCRM. It has to do with the way that MSCRM actually stores the data in its table.

SYSOPS

chan
05-12-2005, 09:41 AM
I was able to clear the print spooler and it worked. Thanks for the help.