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primewines
05-13-2005, 07:27 AM
I entered all the correct info and it said it would take a few days. It has been a week and the other account has not been activated. How can I make the other account active?

SYSOPS
05-13-2005, 07:44 AM
You've been processing your End of Day on the primary account?

If you have, and the account is still not active, are you trying to setup an account that is a Daily Pickup Account? That is the only account type supported for ShipRush UPS v3 Pro.

If the account is Daily Pickup Account, and it still is not active, please browse out to program files\z-firm llc\shiprush v3 and open shiprushserver.log. Post back with with the last 10 to 15 lines and we'll see if that indicates the issue with trying to commission the second account.

SYSOPS

primewines
05-17-2005, 05:18 AM
Ok and how do I do this? Please advise

SYSOPS
05-17-2005, 05:31 AM
Is the second account a daily pickup account? Have you been processing End of Day each day?

If the above are both true (daily pick up account, and you've been processing end of day), then please browse out to c:\program files\z-firm llc\shiprush v3 and open shiprushserver.log. Post back with with the last 10 to 15 lines and we'll see if that indicates the issue with trying to commission the second account. You can also search your computer for shiprushserver.log. Open the file in notepad, copy the last 10 to 15 lines, and paste into a reply on this thread.

Thank you,
SYSOPS

primewines
05-17-2005, 08:07 AM
Is this it:
<UPSServerSettings TYPE="TUPSServerSettings">
<SERVERCONNECTSTRING>!oR3Bxa+7Ap0NG1iD1j0pyE2b5Ibq1MqEFHbDZ4sHnFtfEevrZ WkDPSXM5D97lzWzeFCUBvldzdT5CJEIlL5z89XQSBvzqdsGYz6 e-UnpcTYoVmNhqKQxLtQZrm2HFO2XVwJsw87j2sqKvSy-TtCQuKUkUp0VA+6C</SERVERCONNECTSTRING>
<SOAPPORT>1123</SOAPPORT>
<SOAPUSERNAME>shiprush</SOAPUSERNAME>
<SOAPPASSWORD>!Qi9YiIWGATBc3HaBz-CLO+</SOAPPASSWORD>
<UPSCOMMSWVER></UPSCOMMSWVER>
<UPSPHONELISTVER></UPSPHONELISTVER>
<UPSRATEVER></UPSRATEVER>
<UPSURCVER></UPSURCVER>
<TRUNCATELOGS>True</TRUNCATELOGS>
</UPSServerSettings>

SYSOPS
05-17-2005, 08:13 AM
No. That would be the shiprushserver.ini file.

The shiprushserver.log file is in the same folder as the file you found. It may not show the extension (.log) but will be a text document.

Please also answer the following items:

- Your second account is a Daily Pickup account correct?
- You are processing End of Day on a daily basis correct?

Thank you,
SYSOPS

primewines
05-17-2005, 10:05 AM
Yes to your two questions

SYSOPS
05-17-2005, 11:32 AM
Fantastic.

The shiprushserver.log should then indicate why it is failing to activate. Please post back with the contents from that file (again, in the same folder as the shiprushserver.ini file, which you found in your prior post).

Thank you,
SYSOPS

primewines
05-18-2005, 06:33 AM
Now let me ask you this, my computer is not the main server, it is just connected to it. Would the shiprushserver.ini file be on the main server?

SYSOPS
05-18-2005, 06:46 AM
We need to be on the PC that is considered the ShipRush Server. The file that we are looking for is shiprushserver.log (not ini).

I do not know what PC you installed the server portion of ShipRush on, but that is where we will find the file needed.

Thank you,
SYSOPS

primewines
05-19-2005, 06:08 AM
Is this it.

5/18/2005 4:06:18 PM EOD Start processing EOD request

5/18/2005 4:06:18 PM EOD Processing EOD, 1 activities found

5/18/2005 4:06:18 PM PC_CONFIG Checking if UPS Configuration Params need to be updated...

5/18/2005 4:06:18 PM PC_CONFIG Phone List version change detected, Old: "20050401", New: "20050429"

5/18/2005 4:06:18 PM PC_CONFIG PC_Config message prepared

5/18/2005 4:06:19 PM EOD (ID=1371) Saving PLD, 10 shipments

5/18/2005 4:06:19 PM PC_CONFIG Checking if UPS Configuration Params need to be updated...

5/18/2005 4:06:20 PM PC_CONFIG PC_Config NOT prepared - No changes detected

5/18/2005 4:06:21 PM PC_CONFIG Checking if UPS Configuration Params need to be updated...

5/18/2005 4:06:21 PM PC_CONFIG PC_Config NOT prepared - No changes detected

5/18/2005 4:06:21 PM EOD (ID=1371) PLD saved to file : "c:\program files\z-firm llc\shiprush v3\PLD\200505181606187710.PLD"

5/18/2005 4:06:21 PM EOD PLD File saved, activity closed

5/18/2005 4:06:21 PM PC_CONFIG Checking if UPS Configuration Params need to be updated...

5/18/2005 4:06:21 PM PC_CONFIG PC_Config NOT prepared - No changes detected

5/18/2005 4:06:21 PM EOD Uploading PLD File "c:\program files\z-firm llc\shiprush v3\PLD\200505181606187710.PLD"

5/18/2005 4:06:22 PM EOD Uploading PLD - File: "c:\program files\z-firm llc\shiprush v3\PLD\200505181606187710.PLD", MailBoxID: "SYSTEM_MOS06374316937256", Pickup Date: "20050518", sPLDSeqNum: "000000000000013"

5/18/2005 4:06:23 PM EOD PLD File "c:\program files\z-firm llc\shiprush v3\PLD\200505181606187710.PLD" Uploaded

5/18/2005 4:06:23 PM EOD PLD file uploaded : "c:\program files\z-firm llc\shiprush v3\PLD\200505181606187710.PLD"

5/18/2005 4:06:23 PM PC_CONFIG Checking if UPS Configuration Params need to be updated...

5/18/2005 4:06:23 PM PC_CONFIG PC_Config NOT prepared - No changes detected

5/18/2005 4:06:23 PM PC_CONFIG Checking if UPS Configuration Params need to be updated...

5/18/2005 4:06:23 PM PC_CONFIG PC_Config NOT prepared - No changes detected

5/18/2005 4:06:23 PM MAIL 2 messages to send

5/18/2005 4:06:23 PM MAIL Sending mail : Type "PC_CONFIG", File: "c:\program files\z-firm llc\shiprush v3\20050518160623755.MAIL"

5/18/2005 4:06:24 PM MAIL Sending mail : Type "PC_CONFIG", File: "c:\program files\z-firm llc\shiprush v3\20050518160624224.MAIL"

5/18/2005 4:06:24 PM MAIL Done sending mail

5/18/2005 4:06:25 PM EOD Manifest papers created

5/18/2005 4:06:25 PM MAIL Start checking/processing mail

5/18/2005 4:06:25 PM PC_CONFIG Checking if UPS Configuration Params need to be updated...

5/18/2005 4:06:25 PM PC_CONFIG PC_Config NOT prepared - No changes detected

5/18/2005 4:06:25 PM MAIL Receiving UPS Mail

5/18/2005 4:06:26 PM MAIL Checking mail - Listed 0 messages

5/18/2005 4:06:26 PM MAIL Checking mail - Listed 0 messages

5/18/2005 4:06:27 PM MAIL Checking mail - Listed 1 messages

5/18/2005 4:06:27 PM MAIL Reading mail: Message ID: 51, RefNum: "05051718034192.12433989", sReadName: ""

5/18/2005 4:06:27 PM MAIL Deleting mail from mailbox: Message ID: 51, RefNum: "05051718034192.12433989", sReadName: "C:\Program Files\Z-Firm LLC\ShipRush v3/rm1268_1116450387"

5/18/2005 4:06:27 PM ADDRVAL Address Validation Received: 9 addresses

5/18/2005 4:06:28 PM ADDRVAL Address Validation Processed

5/18/2005 4:06:28 PM MAIL Sending UPS Mail

5/18/2005 4:06:28 PM MAIL 0 messages to send

SYSOPS
05-19-2005, 06:17 AM
Nothing in there to show the issue.

Please email shiprushserver.log file to support at zfirmllc dot com. Possibly an error is contained in the file from when you first setup the second account.

Thank you,
SYSOPS

primewines
05-19-2005, 07:48 AM
Email has been sent

SYSOPS
05-19-2005, 08:56 AM
Here is the error in the log:

5/3/2005 3:47:51 PM CONFIGURAT SHIPPER ALREADY ASSOCIATED TO THE MAILBOX [838], Account : 04Y6Y2

Now, you are setting up two seperate UPS account #s correct? If not, then you cannot create a second account, you would create a Profile under the Primary account. You cannot commission the same Account # more than once. If you are using two seperate account #s:

What I would suggest would be the following:

Delete both accounts in ShipRush
Close ShipRush through Task Manager
Launch ShipRush
Setup your primary account (your default account)
Let it commission

Create the second account (with a different account #)

Process end of day for a couple days, and see if the account is ready to use (second account).

SYSOPS