View Full Version : QuickBooks: No Address Information Available...

john c
05-17-2005, 12:27 PM
I receive the following message when I try to use the Demo Version of ShipRush for UPS Basic:

"No Address Information Available. Please check the address."

I have modified my QuickBooks Premier 2005 according to the instructions posted in this forum.

Also, after this occurs, I am unable to Exit my QuickBooks. I get a message saying ShipRush is accessing a QuickBooks file, even though I have already Exited ShipRush.

Any suggestions, as I would like to test this software. Thanks.


05-17-2005, 12:39 PM

ShipRush needs to get listed as an integrated application in QB
- Be in QB in Single User Mode as the ADMIN user and try and run at least 2 shipments

Check your settings in ShipRush
- Settings | Program Settings | CM Settings
- Set to baseline of QuickBooks Customer list
- UNCHECK use Alt+5 and Alt+6
- Test, and if that works, then you need to add the correct modifications to the QB template(s) that you use, if Hybrid mode in ShipRush, &3 and &4, if for reference, &5 and possibly &6 (if that is how you use ShipRush and QuickBooks)


john c
05-17-2005, 01:15 PM
I verified that ShipRush has a check mark next to it in my Quickbooks "Integrated Applications" section.

My ShipRush settings are set to "QuickBooks Customer List", "Unchecked Alt+5 & Alt+6".

I continue to get the "No address information available" message, even though the template has been modified. Also still have to do a Ctrl+Alt+Del to end QuickBooks as ShipRush after trying this.

Any other ideas or suggestions? Thanks.


05-17-2005, 01:28 PM
If using QuickBooks Customer List, then you do not need to modify the template in QB.

Are you trying to ship out of an Invoice? Are you processing a Credit Card perhaps?

Do you have an address entered into the QB Customer List for the contact, or do you put the address information into the invoice itself only?


john c
05-20-2005, 12:22 PM
I have tried to schedule a shipment with both the Sales Order screen and the Invoice screen. I get the same message that I need to modify my Templates.

I have selected the Customer List Settings in ShipRush. I do not manually enter the addresses in each Sales Order or Invoice, rather I have the Bill To and Ship To addresses entered in each of the the QB Customer Profiles.

Should I be shipping using a particular template?