View Full Version : Weight exceeds maximum

06-10-2011, 12:59 PM
I recently upgraded to version I tried shipping a Large Flat Rate Box yesterday. I get an error message saying that the weight exceeds the 320 oz max for international packages. It is saying that the box is 918 oz. That's over 57 lbs, but the scale reads 19.15 lbs. The shiprush window says the package weighs 19 lbs 3 oz.

I tried shipping it today on a different computer. I got the same error, but it gave me another weight. (sorry about the oversize photos)

06-10-2011, 02:01 PM
Where exactly is ShipRush saying that the weight is 918oz? The shipping screen shows 19lbs 3oz, so I'm a bit confused.

Thank you,

06-10-2011, 02:24 PM
In the first picture it shows (323 ounces) as the weight of the package that is too heavy. When I did it on my other shipping computer, it came up with the same error only it said the package was (918 ounces). I only got the screen shot of the second one. Either way, you can see that it is not overweight, but the system thinks it is.

06-10-2011, 02:27 PM
OK, we need more information to attempt to replicate the issue here.

Service type (I'm guessing Priority)
Destination City, Country, Zip (state or province if needed)

Any other oddities about the shipment; declared value, etc.

We will try to do the same shipment here to see the issue.

Thank you,

06-10-2011, 03:10 PM
International Priority Large Flat Rate Box
Grand Prairie, AB T8V0R8 Canada
$110 declared value
3 items listed using CP 72
It's a pretty standard shipment (at least from where I am sitting).

06-10-2011, 03:35 PM
Open up the export documents. What weight is listed there?

06-10-2011, 04:07 PM
You know, that is the first time I have made that mistake. lol. I did the math, and the 57 lbs is is 3 times the weight of the box. In other words, each item listed as the full weight of the box. On the other computer, I miss-labeled one item as being 1 pound heavier than it was.

I apologize for wasting your time for my mistake. Thank you, for your help.