PDA

View Full Version : Error codes on ORA



chan
06-13-2005, 08:10 AM
I am still getting the following error code many times a day:

(Err) (all_ProcessDoc) OmniRush server internal error (multiple TIFF files found at the rasterization dir). If this error persists contact your OmniRush administrator.

I have followed all of the suggestions below, but with no success. I have many faxes send successfully, but an average 1 of 3 faxes will fail with the above error code. Please let me know of anything else that may be done to correct this issue.

Explanation:
The OmniRush run time environment is corrupted or the Windows Print Spooler
service is hung.

Recovery steps:

1) Reboot the OmniRush Server.
2) Check for proper operation.

If the problem persists, run the OmniRush UPDATER program for
the SAME VERSION of OmniRush that you currently run.

SYSOPS
06-13-2005, 08:18 AM
Stop the Print\Raster Module in OmniRush

Go out to Printers in Windows and right click OmniRush Server | Printing Preferences | Filename Generation.

Make sure the output dir at the bottom points to a folder called OmniRush Server. If it doesn't, that is a problem. Create a folder and then re-point the printer.

You may also need to apply this kbase article:
http://www.zfirm.com/knowledge_bases/omnirush/329.txt

SYSOPS