PDA

View Full Version : Some eBay shipping records are not downloaded



168and328
06-24-2011, 03:06 AM
We have a strange problem that started yesterday. Some of the shipping records are not coming across from eBay. Most shipping records are downloaded correctly but about 10% are not. We have been using ShipRush for almost a year now and have never had a problem like this. We also have not changed any settings recently. We tried refresh many times. What should we do?

Peter

SYSOPS
06-24-2011, 05:32 AM
In Order Manager go into Settings | Handling Orders
Click Reset Refresh Timer
Close out of settings and click Refresh again

Are the orders there now?

SYSOPS

168and328
06-24-2011, 06:30 AM
Yes, that solved the problem. I can now see all the records. What caused this in the first place?

SYSOPS
06-24-2011, 07:25 AM
Sometimes the refresh needs to be reset to redownload all orders, not just new ones.

SYSOPS

SYSOPR
06-24-2011, 09:16 AM
Yes, that solved the problem. I can now see all the records. What caused this in the first place?

Probably a hiccup on the ebay end, so we did not get all data we asked for, and then stopped asking for that segment of data.
Doing this reset process pushes us to request a larger window of data (which we don't do by default because it is slow).