PDA

View Full Version : Intermittenly not printing to thermal but charging the postage and no error



Nodefire
09-13-2011, 11:06 AM
This was a problem for me in version 8 for endicia, then was fixed in 9 for endicia, now it seems to be back in 9 for stamps.com.

Internationally first class originally printed on my thermal, now it won't, and when it didn't work on an international today, now it won't print my domestic first class to the thermal either, which is a first.

It charges the postage and acts like it thinks it printed the label but nothing prints. If I go into settings I can't get a test print either. If i close the program and reboot my computer it will work again, then quickly break and refuse to print to the thermal.

Is this a known issue as it seems to have been around in multiple versions of this software for me across multiple pc's?

SYSOPR
09-13-2011, 12:52 PM
Please call into our support line so we can get ShipRush squared!

SYSOPS
09-13-2011, 01:39 PM
Please go into the settings | shipping settings in ShipRush Stamps
INTL Small Items
Change the Printer Type to a Zebra 2844
Recycle the power on the printer

Now you should be able to print properly for INTL and domestic.

SYSOPS