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    Re: Dose Ship Rush support FedEx smart post

    Sure...it's supported. Maybe your doc is older, or it's listed further down:

    srActiveX_UPSService_FSP = 58; // FedEx SmartPost
    srSOAP_UPSService_FSP = "FSP"; // FedEx SmartPost

    HTH,
    SYSOPS
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    Re: ShipRush UPS Basic and Pro issue

    It might be an issue with that OS and\or service pack. I know that older OSes will have an issue.

    Something you can try:
    On a machine you have (Windows 10 would be preferred)
    Install ShipRush...
  3. Re: Unable to install new installation of ShipRush UPS

    Which error are you running into? There were two different issues discussed on this thread.

    Thank you,
    SYSOPS
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    Re: ShipRush UPS Basic and Pro issue

    I have not seen that before. Try this:

    Browse out to C:\Users\Public\Documents\Z-Firm LLC\ShipRush
    Rename or delete the file called MyShipRush.ini

    Restart ShipRush and try the wizard again
    ...
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    Re: ShipRush UPS Basic and Pro issue

    What OS is this on?

    Thank you,
    SYSOPS
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    Re: ShipRush UPS Basic and Pro issue

    UPS Pro and Basic are the same installer. It's all controlled by the license.

    Kbase about the behavior you saw with the End of Day missing:...
  7. Re: Unable to install new installation of ShipRush UPS

    Please restart ShipRush so the wizard starts up again. The login for My.ShipRush is now required. You can create user if you do not have one already.

    Thank you,
    SYSOPS
  8. Re: Unable to install new installation of ShipRush UPS

    During the setup, were you prompted to log into My.ShipRush.com with an email and password? If so, what email did you use?

    Also, are you using the latest installer for ShipRush? I would suggest...
  9. Re: Unable to install new installation of ShipRush UPS

    Please try this:

    https://www.zfirm.com/Knowledge_Bases/ShipRush/SRXA-0856.txt

    We have a registry modification that should get you past this snag

    HTH,
    SYSOPS
  10. Re: Unable to install new installation of ShipRush UPS

    Do you have any other carriers installed? If so, you can try this:

    Change the internet configuration that ShipRush is using to Compatible

    Steps:
    - Settings | Shipping Settings | Advanced |...
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    Re: Problem with state on label and manifest

    Please update to the beta build available here: https://shiprush.com/beta-downloads/

    That has the address validation issue resolved. After updating, use that address and validate it in the UI....
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    Re: End-to-End Tracking

    Good Morning,
    This is live in ShipRush, under our new UI

    https://my.shiprush.com/docs/zfirm/EN-US/Default.htm#Reference/Printing_and_Labels/Tracking_Status_Page.htm?Highlight=tracking

    Thank...
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    Re: Additional Handing Weight message

    Thank you for the update. Good to hear it was a fairly simple fix.

    SYSOPS
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    Re: Problem with OCX

    Asking development for additional thoughts on this. Case 79588. Update will be posted here when more information is available.

    Thank you,
    SYSOPS
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    Re: Problem with OCX

    Does this only happen when you try to do anything driven from the OCX? As an example....close everything down and launch ShipRush directly from our desktop shortcut and go into View Shipments or...
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    Re: Additional Handing Weight message

    Was anything changed in the environment if the error started today? We wouldn't have updated anything in the background as we do not have that function for desktop installations.

    Also, is that...
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    Re: USPS address validation issues

    Please update with the installer found here: https://shiprush.com/downloads/

    We made changes to the address validation tool used as the one that was used in that build you're running was retired
    ...
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    Re: USPS address validation issues

    Can you go to Help | About and provide us with the version\build of ShipRush being used?

    Thank you,
    SYSOPS
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    Re: USPS address validation issues

    Can you send an example or two of the addresses in question to info at shiprush dot com? We'd have to review further.

    Thank you,
    SYSOPS
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    Re: Unknow character

    I compared the two requests...and they both look valid. What happens if you submit the failing one again? Same error?

    Thank you,
    SYSOPS
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    Re: Scan Based Return Label

    Maybe....what's the login you're using for sandbox?

    Thank you,
    SYSOPS
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    Re: Scan Based Return Label

    Have you tried again after that message? I do not know if there is a delay on that populating across the servers after enabling in the settings.

    Thank you,
    SYSOPS
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    Re: Connection issues

    Yes...we had an outage yesterday. You can always see the status here: https://shiprush.statuspage.io/

    Thank you,
    SYSOPS
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    Re: Unknow character

    I don't see anything invalid in the example request.

    The line 1 you then show is an issue:
    CompanyAddress1PO BOX 42213/Address1"/></error>

    It would appear that there isn't proper XML...
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    Re: Update Required! message

    Go into Add\Remove Programs in Windows and uninstall the current toolkit\toolbox
    Browse out to C:\Users\CurrentUserLoggedIn\AppData\Roaming (where CurrentUserLoggedIn is the username on the PC)...
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