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Search Results - ShipRush Support Forums
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Type: Posts; User: SYSOPS

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  1. Replies
    1
    Views
    57

    Re: sql search fails

    Basic questions as we don't have many details:

    Have you installed any SQL tools on the machine itself and test that you can
    - Connect to the database
    - Run a SQL query against it

    Is the...
  2. Replies
    2
    Views
    123

    Re: Unable to generate/print packing lists

    Packing list printing should now be resolved.

    Thank you for your patience on this issue.

    SYSOPS
  3. Replies
    5
    Views
    78

    Re: Change from single PC to Multiuser

    Good to hear and thank you for the follow up.

    Normally you can simply use the name of the PC that the service is running on.

    SYSOPS
  4. Replies
    2
    Views
    123

    Re: Unable to generate/print packing lists

    Yes apologies. Development is working to fix the issue now. Case 68828. We will alert you when this has been resolved.

    Thank you,
    SYSOPS
  5. Replies
    5
    Views
    78

    Re: Change from single PC to Multiuser

    Since you have ShipRush installed already, check to see if the service is present. For some carriers, it is installed even for a stand alone installation. If the service isn't there, you can manually...
  6. Replies
    5
    Views
    78

    Re: Change from single PC to Multiuser

    Does this help?

    http://www.zfirm.com/Product_Documentation/ShipRush_v12-1_FedEx/Content/Multi-User_ShipRush.htm

    SYSOPS
  7. Replies
    3
    Views
    119

    Re: Problem with Quotes in SQL Write-Back

    Thank you for the detailed write up. Case 68811 has been created for our developers to review further. We will update back to this thread with new information\updates.

    Thank you,
    SYSOPS
  8. Replies
    1
    Views
    108

    Re: Connecting to QBooks

    Looks like you're using the direct connection with QuickBooks. If you are having issues getting ShipRush and QuickBooks to communicate, please refer to this kbase article to re-list ShipRush as an...
  9. Re: How do I map an item SKU to amazon FBA sku?

    OK, Case 51201 is what I am waiting for to give more information for supporting FBA. We will update here once more information is available.

    Thank you,
    SYSOPS
  10. Re: How do I map an item SKU to amazon FBA sku?

    Are you simply trying to map SKUs between webstore types, or something more?

    We have a case open on how to support FBA. Case 51201. Let me try and get some information from that case for you.
    ...
  11. Re: How do I map an item SKU to amazon FBA sku?

    Can you let us know details of your process\procedure?

    Thank you,
    SYSOPS
  12. Replies
    9
    Views
    426

    Re: Problems this morning

    Thank you for that update. We are working with out hosting provider on this. Case 68662. I've added this thread to the case and we will update when we have more information.

    SYSOPS
  13. Replies
    9
    Views
    426

    Re: Problems this morning

    We have not had any reports of this issue after the hiccup we saw first thing this morning.

    Have you rebooted the PC or your internet\router?

    SYSOPS
  14. Replies
    9
    Views
    426

    Re: Problems this morning

    Are you using the desktop application and seeing this error message?

    SYSOPS
  15. Replies
    9
    Views
    426

    Re: Problems this morning

    It appears we had a transient issue with our hosting earlier. That should be cleared now.

    Thank you,
    SYSOPS
  16. Replies
    1
    Views
    158

    Re: DBISAM Error after upgrading

    Error typically means the database is damaged. You can try to restore the backup that was made during the update. Alternately, you can create a new database.

    The backup would have been made in...
  17. Replies
    3
    Views
    227

    Re: UPS Basic Communication Error

    UPS retired the last of their old servers. We had to recode for new SSL\TLS requirements.

    You will need the latest installer from our beta page, found here:
    https://shiprush.com/beta-downloads
    ...
  18. Replies
    7
    Views
    393

    Re: FedEx Rate Shopping Acts Like UPS...

    We've reviewed the report with our QA team. They are unable to replicate the issue described here. If address validation is enabled on the FedEx account and rate shopping is done as described here...
  19. Replies
    2
    Views
    110

    Re: USPS Invalid Service

    Appears there is an issue with one of our postage providers. We've rerouted all traffic to our secondary provider, so the issue should now be cleared.

    Thank you,
    SYSOPS
  20. Replies
    19
    Views
    838

    Re: Unable to Print UPS Labels

    Did you update\upgrade? If so, what are you using ShipRush in conjunction with (where is the address data coming from)?

    Thank you,
    SYSOPS
  21. Replies
    7
    Views
    393

    Re: FedEx Rate Shopping Acts Like UPS...

    OK....Under review. Case 68554

    Will will update with a fix or if more questions.

    Thank you,
    SYSOPS
  22. Replies
    7
    Views
    393

    Re: FedEx Rate Shopping Acts Like UPS...

    And you're doing this via our REST API and not in ShipRush Web itself, correct?

    SYSOPS
  23. Replies
    7
    Views
    393

    Re: FedEx Rate Shopping Acts Like UPS...

    Are you using USPS as the default carrier when you do the rate shopping? If you have FedEx as the default, does the issue no longer happen (looking for the delta here)?

    And do you have the option...
  24. Replies
    8
    Views
    551

    Re: Dimensions Return API...

    Thank you for the update.

    SYSOPS
  25. Replies
    19
    Views
    838

    Re: Unable to Print UPS Labels

    Fix is now available for download:

    https://shiprush.com/beta-downloads

    Thank you,
    SYSOPS
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