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Search Results - ShipRush Support Forums
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  1. Replies
    3
    Views
    25

    Re: USPS First class option

    You would pass ounces as a decimal

    So, 8oz would look like
    <PackageActualWeight>0.5</PackageActualWeight>

    HTH,
    SYSOPS
  2. Replies
    3
    Views
    25

    Re: USPS First class option

    Example of your request? Are you submitting something that is over a lb?

    Thank you,
    SYSOPS
  3. Replies
    1
    Views
    33

    Re: Looking for the API Docs

    Afternoon,
    We do not make our API docs public. Please send an email into support at shiprush dot com. Please include your name and phone # and I'll have someone from Sales reach out to you directly...
  4. Replies
    13
    Views
    527

    Re: Setup Wizard keeps running on launch

    Thank you for the update. Asking development for any other ideas or if we are catching any additional logging on our side.

    Thank you,
    SYSOPS
  5. Replies
    13
    Views
    527

    Re: Setup Wizard keeps running on launch

    Would it be possible to take any of the machines you're tested on outside of your normal network and verify we aren't chasing a networking\security issue?

    SYSOPS
  6. Replies
    13
    Views
    527

    Re: Setup Wizard keeps running on launch

    Case 71581 has been opened for development to review further.

    Thank you,
    SYSOPS
  7. Replies
    13
    Views
    527

    Re: Setup Wizard keeps running on launch

    Please email into support at shiprush dot com with the email address you're using for your postal account. I will open a case after I have that information to see if there are any errors being...
  8. Replies
    1
    Views
    87

    Re: License and Rates

    Thank you for the feedback. I've opened Case 71562 for development to review the feature request.

    SYSOPS
  9. Replies
    13
    Views
    527

    Re: Setup Wizard keeps running on launch

    Try resetting the connection to My.ShipRush

    Settings | Shipping Settings | My ShipRush
    Uncheck the option to upload
    Recheck and set with your email and password
    Try the test

    Exit ShipRush...
  10. Replies
    13
    Views
    527

    Re: Setup Wizard keeps running on launch

    May want to check your firewall, as it might be our app is being blocked on our call out to our servers for your postal account.

    SYSOPS
  11. Replies
    13
    Views
    527

    Re: Setup Wizard keeps running on launch

    OK...if ShipRush keeps prompting as if the wizard needs to run, it sounds like it's not able to properly update files located under c:\users\public\documents\z-firm llc. That is where config and...
  12. Replies
    13
    Views
    527

    Re: Setup Wizard keeps running on launch

    Running v12 of ShipRush?

    Are you launching ShipRush from your own app? You could try to start your app with a right click Run as Admin, and then fire up ShipRush to let it finish the setup process...
  13. Replies
    1
    Views
    268

    Re: Dimensional Weight Scanners

    We do not have support for these on the near horizon. I've opened Case 71414 for development as a feature request. I cannot provide an ETA at this time.

    Thank you,
    SYSOPS
  14. Replies
    8
    Views
    1,942

    Re: Shipping Multiple boxes to our clients

    I do not have an ETA to offer on this. We are working on a new UI, and that may allow this feature to be added\enabled.

    SYSOPS
  15. Re: Multi Parcel Shipping with Discount Postage

    Ahhh.....sorry. I was thinking in our web version earlier. The desktop version does not have a Multi-Parcel option since true Multi-Parcel is not supported for postal. You would have to make two...
  16. Re: Multi Parcel Shipping with Discount Postage

    You should be able to call AddPackage() to make the shipment multi parcel (MPS) even for Discount Postage. It won't be treated a true MPS as there isn't a master tracking # when doing this with...
  17. Re: Increase polling inteval between SR and osCommerce

    This has been passed along as a suggestion, to allow the end user to control the query interval. Case 71311

    I do not know when that may be put into place.

    Possible workaround for now:
    Since...
  18. Replies
    1
    Views
    229

    Re: International Shipments via API Error

    You have this:

    <International>
    <DescriptionOfGoods>Golf Equipment</DescriptionOfGoods>
    </International>

    The INTL section looks more like this:

    <International>...
  19. Replies
    4
    Views
    334

    Re: Error-Web store disabled

    I would as a first step. If you're running old php for us, it may need to be updated. There will be 4 or 5 files to be updated, and will be in the zip that you download from your webstore in...
  20. Replies
    4
    Views
    334

    Re: Error-Web store disabled

    If you need the PHP kit for your webstore, you can go into ShipRush Web, edit your webstore, and you'll have an option to Upgrade PHP Plugin. That will give you the current php kit for that eCommerce...
  21. Replies
    4
    Views
    334

    Re: Error-Web store disabled

    Please verify that our php files for ShipRush are present. They would be at your domain location /ShippingZXcart.php, for example. If you do not see the set of php files, you'll need to get those...
  22. Replies
    8
    Views
    1,942

    Re: Shipping Multiple boxes to our clients

    It is still an open feature request.

    Thank you,
    SYSOPS
  23. Replies
    3
    Views
    226

    Re: Shiprush stopped pulling info from RMS

    OK....so you're using this with the button...not with our SQL connection to the database directly.

    We would suggest resetting the button:

    Windows Vista and higher
    - Exit all RMS applications...
  24. Replies
    3
    Views
    226

    Re: Shiprush stopped pulling info from RMS

    If they are connecting via SQL, you wouldn't use the button inside of RMS. Instead, you would call up ShipRush from the system tray and a search window should appear.

    It would look like this:...
  25. Re: Error #11280, disconnecting from server at night

    That will make it difficult. ShipRush has to be installed on the machine acting as the server.

    Are you leaving ShipRush running on the workstation overnight? We would suggest it be closed when...
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