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Search Results - ShipRush Support Forums
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  1. Re: Shiprush validation compared to FedEx API validation

    Thanks for the reply! You don't know how useful that info is. Obviously there is an implementation difference or logic error by the other customer's system developer.
  2. Re: Shiprush validation compared to FedEx API validation

    No worries, did not expect you guys to know the API. Was more curious if Shiprush used the API or spoke to a different system at FedEx?
  3. Shiprush validation compared to FedEx API validation

    Was going to put this in the SDK threads but was hoping for more exposure here.

    I have two customers with integrated shipping in their ERP systems, one running Shiprush and the other going to the...
  4. Request can not be authorized due to account is locked out, please try again after 24

    I have a customer who was trying to remove a UPS account that was entered in error and inadvertently selected by users for shipment processing. The system contained their production account and a...
  5. Re: Shiprush Pro UPS Comodo Digital Certificate

    Thank you for the prompt reply. I have advised the distribution team.
  6. Shiprush Pro UPS Comodo Digital Certificate

    Hello,

    Our warehouse team received an email from UPS on a new digital certificate requirement. Copy below.

    We are on v 12.1.11.2439, is there anything we need to do to support this request from...
  7. Re: Changing return address on Express shipments changes origin ID

    I had a thought on the way home tonight. How does the visual interface determine what profile to use?

    Right now I am passing customer return address as the from. What if I passed Customer name, my...
  8. Re: Changing return address on Express shipments changes origin ID

    I created a profile and if I manually select it, I see our address in the from but a little purple line above it saying Alt Return Address: (address)

    If I select that, the station ID is that of...
  9. Re: Changing return address on Express shipments changes origin ID

    Thanks for the quick reply.

    In setting up the profile for this scenario, do I need to populate just the address in the profile with the customer address or do I repeat our address in the company...
  10. Changing return address on Express shipments changes origin ID

    We have SR integrated with our ERP system and I have duplicated this by calling the visual interface as well. Also this seems to have started a couple of months ago before our upgrade from V11 to...
  11. Replies
    1
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    1,972

    2014 UPS Rates

    Does SR Basic for UPS require the same manual download and install of the rates zip file as the pro version?

    I have one customer in Canada shipping only in Canada with UPS. The rest of my sites...
  12. Re: V9 UPS Blank Shipment "Add Shipping Charges" checkbox not available

    Sorry for dredging up the old thread.

    The customer has given the go-ahead to remove and re-install Shiprush on the server and workstations.

    Do you have a KB doc describing the various...
  13. Re: V9 UPS Blank Shipment "Add Shipping Charges" checkbox not available

    The customer has been very conservative on moving forward with a full wipe/re-install as they ship a lot of parcels and don't want any down time. They just brought up another issue that needs to be...
  14. Re: V9 UPS Blank Shipment "Add Shipping Charges" checkbox not available

    How does this method impact possible duplicate tracking numbers or is this stored at the client?
  15. Re: V9 UPS Blank Shipment "Add Shipping Charges" checkbox not available

    Is there a way to get the key to stick in pro mode or are we forced to do a wipe/re-install?
  16. Re: V9 UPS Blank Shipment "Add Shipping Charges" checkbox not available

    Thanks for the reply, I had the local site admin check after hours last night.

    The registry key is set to N, he tried to set the server and workstations to Y and the key reverted after accessing...
  17. Re: V9 UPS Blank Shipment "Add Shipping Charges" checkbox not available

    Here is the excerpt from the license e-mail. Obviously without the license code..

    Licensed Carriers : UPS Pro,FedEx,USPS,Stamps
    Contact Manager : Stand-alone (no contact manager)
    Number...
  18. Re: V9 UPS Blank Shipment "Add Shipping Charges" checkbox not available

    On my system, a clean 9 install with their account info, I am not required to do so.

    In addition, notice that my panel does not have the Available Services button at the bottom of the panel nor...
  19. Re: V9 UPS Blank Shipment "Add Shipping Charges" checkbox not available

    Here is the other issue.

    On their system, if you select a freight collect shipment in UPS, they are prompted to enter the account zip as well. See yellow field in screenshot below.
    ...
  20. Re: V9 UPS Blank Shipment "Add Shipping Charges" checkbox not available

    I walked the site through completely removing Shiprush ( both UPS and FedEx ) from a client PC, including removing the Z-firm directory from the program files and all the user directories as well.
    ...
  21. Re: V9 UPS Blank Shipment "Add Shipping Charges" checkbox not available

    Will work with the customer setup a time for this and post back.

    Correct, on my test system, with customer credentials, the form came up ok.

    Yes, at the customer site, the data is on the server.
  22. Re: V9 UPS Blank Shipment "Add Shipping Charges" checkbox not available

    Ok, on my test machine, I uninstalled shiprush, removed the z-firm directory from users\public and deleted the empty directory from the program files directory.

    I then installed V9 from the same...
  23. Re: V9 UPS Blank Shipment "Add Shipping Charges" checkbox not available

    Confirmed they are the same.

    In house test system ShipRush version : 9.6.0.50524

    Customer system ShipRush version : 9.6.0.50524


    This site also has another difference which...
  24. Re: V9 UPS Blank Shipment "Add Shipping Charges" checkbox not available

    Guessing only one images is allowed per post.

    My test system blank shipment.
    http://www.covesys.net/forumImages/CoveBankCOD.png
  25. V9 UPS Blank Shipment "Add Shipping Charges" checkbox not available

    We have a site that has recently upgraded to V9. On COD shipments, they are not able to access the "Add Shipping Charges" box. On their panel it does not even display.

    I have confirmed this...
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