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    Re: UPS Pro EOD Error

    It would appear other PLD files are uploading...just failing on the ones with the bad information. Reviewing the logging, I'm only seeing one failing: 202004031843262641.PLD

    That would be the EOD...
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    Re: separate webstore

    I've opened Case 78769 asking they bring back the folders in the new UI.

    Thank you,
    SYSOPS
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    Re: separate webstore

    In the new UI, we don't have the folders for each webstore on the left. Instead, you can filter on the Webstore Column or sort based on webstore.

    HTH,
    SYSOPS
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    Re: amazon buy shipping reference

    Could you provide an example tracking # so we can review the information futher?

    Thank you,
    SYSOPS
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    Re: amazon buy shipping reference

    You've set ShipRush to use the SKU as reference, correct? You've also set it to print reference under Advanced for the Amazon carrier?

    Thank you,
    SYSOPS
  6. Re: Error when trying to use Amazon Buy Shipping for Prime order

    Should now be resolved. Dial-a-Zip servers were down earlier and we use that engine for address validation.

    Thank you,
    SYSOPS
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    Re: Error trying to use service: dial-a-zip

    This should now be resolved. The Dial-a-Zip servers were having issues earlier today.

    Thank you,
    SYSOPS
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    Re: FedEx Duties paid by problem.

    The terms of shipment codes are displayed in the UI if you were do a test INTL shipment (so you can see the full wording next to the 3 character abbreviation)

    There's also this page from FedEx:...
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    Re: FedEx Duties paid by problem.

    Are you posting in shipment\order information or do you mean what to select in the UI? If UI...what have you been selecting as the options in the INTL Section?

    Thank you,
    SYSOPS
  10. Re: ThirdPartyAccount, ThirdPartyCompany not importing from Excel

    All of the above sounds correct. Please look for a direct email asking for an example of your spreadsheet so we can review further.

    Thank you,
    SYSOPS
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    Re: Walmart Integration

    Case 78403 is now in production. Go into Webstores, edit your WalMart webstore, and there is now an option to use Order # instead of PO #.

    Thank you,
    SYSOPS
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    Re: Amazon shipping account - Reference field

    [qoute]Yes, if I print a FedEx ZPL label using right on Seller Central it does not print a reference. As far as I can tell, there is no option in Seller Central to customize the labels. [/quote]
    OK....
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    Re: Amazon shipping account - Reference field

    Could you clarify this? Do you mean you cannot get a reference to print on the label directly in Seller Central, even if you are trying to print a reference (do they have an option in Seller Central...
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    Re: Amazon shipping account - Reference field

    I am not finding a case associated with your email address (at least, the one used here on the forums). Do you have a Case # available?

    In searching our internal cases, I did stumble on one that...
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    Re: Amazon shipping account - Reference field

    Just to double check, have you enabled the option to Print Reference on Label under your Amazon shipping account | Advanced area?

    Thank you,
    SYSOPS
  16. Re: Installing ShipRush Pro version 12 on new server

    Good to hear and thank you for the update.

    SYSOPS
  17. Re: Installing ShipRush Pro version 12 on new server

    Couple of things to check:

    Can you see what version\build of ShipRush you installed (can always go to the installer file and right click | properties to find that)?

    If you open IE, can you hit...
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    Re: Walmart Integration

    For many platforms we can see the updated status. At this time, we do not get an updated status from Walmart.

    Thank you,
    SYSOPS
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    Re: Walmart Integration

    We do not get an update from Walmart after we download the order(s) initially


    We just opened Case 78403 asking for this feature. I've added you to the case. We will alert you on this thread when...
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    Re: Question regards to Custom Post-In API

    In order to address this, more information is needed.

    Can you please provide an example of your post-in (a single order please)

    Could you also provide a screenshot of the resulting order that...
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    Re: Question regards to Custom Post-In API

    Can you clarify what was messed up? Was the order of the packages messed up....or was the actual weight\DIMs incorrectly set for each package in the MPS?

    Thank you,
    SYSOPS
  22. Thread: Netsuite

    by SYSOPS
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    Re: Netsuite

    I do not have an ETA for this. It is on the short list as we are migrating all NetSuite button users to a new button to deal with these kinds of issues. We will alert you as soon as we have an update...
  23. Thread: Netsuite

    by SYSOPS
    Replies
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    9,505

    Re: Netsuite

    We are working on an update for the button in the land of NetSuite. I've added you to Case 78174 to be on the list of those users that need the update.

    Thank you,
    SYSOPS
  24. Thread: Netsuite

    by SYSOPS
    Replies
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    9,505

    Re: Netsuite

    Are you using the button within NetSuite for shipping?

    Thank you,
    SYSOPS
  25. Re: Object reference not set to an instance of an object.

    Try again now. Appears you created a new Ship From address....that was completely blank....causing the error message.

    Thank you,
    SYSOPS
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